Assistant IT Manager

About the Company

The Queen Elizabeth 2 (QE2) is a renowned ocean liner transformed into a floating hotel and lifestyle venue that honors its distinguished British maritime legacy. It offers 447 unique rooms along with exceptional dining options, attracting visitors worldwide.

Job Summary and Responsibilities

• Implement and uphold best practice standards as defined by ACCOR technology services.
• Contribute to enhancing the ACCOR Technology Services knowledgebase for continual learning and support.
• Deliver technical assistance and resolve issues related to PCs, servers, networks, software, and overall IT infrastructure to ensure efficient daily operations.
• Manage installation, configuration, upkeep, and optimization of Windows servers, workstations, databases, and peripheral devices.
• Assist onboarding by preparing IT setups such as user accounts, system permissions, and equipment allocation for new hires.
• Work collaboratively with various internal teams to uphold IT security protocols, system efficiency, and readiness for emergency or crisis scenarios.

Required Qualifications and Skills

• Between 2 and 3 years of relevant IT experience within the hospitality sector.
• Strong expertise in operating systems such as Opera System and MICROS, alongside proficiency in MS Office applications.
• Proactive and self-motivated approach to work.
• Excellent customer service and interpersonal skills.
• Exceptional attention to detail with a strong ability to complete assigned projects thoroughly and on time.