AR Collections Analyst

About the role

VOIS is looking for a detail-focused and proactive Collections Analyst to join its Credit to Collections function. Based in Ahmedabad, this position plays a key part in managing customer follow-ups, clearing outstanding dues, and supporting timely cash collection. The role calls for solid accounting understanding, strong communication, and a customer-oriented approach to help improve finance operations and cash flow performance.

Key responsibilities

• Make outbound calls to customers to follow up on overdue balances and support timely recovery.
• Keep clear records of customer conversations and ensure account details are updated accurately.
• Work closely with internal partners such as Accounts Payable, Treasury, and market teams to resolve customer-related issues.
• Compile and review reports including daily cash positions, invoicing volumes, debtor ageing, and month-end accounts receivable reports.
• Follow audit expectations, SOX controls, and internal accounts receivable procedures.
• Provide local market teams with accurate and timely information to improve customer experience.
• Support process enhancement initiatives using automation and lean practices to lower cost and improve efficiency.
• Work in line with company goals, KPIs, and turnaround time commitments.

Candidate profile

• A graduate or postgraduate in Finance, Commerce, or a related discipline, such as B.Com, a master’s degree, or a diploma in finance.
• Hands-on experience with Order to Cash activities, especially collections and basic accounting concepts.
• Comfortable using Microsoft Excel for reconciliations and report preparation.
• Exposure to ERP platforms such as Oracle or SAP.
• Strong analytical thinking and problem-solving ability.
• Good verbal and written communication skills, with a customer-first mindset.
• Understanding of B2B customer engagement and debt recovery processes.
• Able to work independently, juggle multiple priorities, and coordinate effectively across teams.

Additional information

This opportunity is part of a global shared services environment and offers exposure to cross-functional collaboration. The role supports financial performance and business growth, while also giving experience in process optimisation and automation. You will interact with stakeholders across different geographies and contribute to a workplace culture built on transparency, teamwork, and continuous improvement.

Learning and development

In this role, you can build stronger capability in ERP systems and Microsoft Office tools, sharpen stakeholder management and communication skills, gain practical exposure to lean and Six Sigma methods, deepen your understanding of end-to-end Order to Cash operations, and learn more effective approaches to debt collection and cash flow forecasting.

Equal opportunity

VOIS is committed to an inclusive hiring approach and welcomes applicants from all backgrounds. If you are interested in the role but do not meet every listed requirement, you are still encouraged to apply, as the recruitment team will help assess where your skills may fit best.