- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- há 9 horas
- Work mode
- In office
- Resume
- Required to apply
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Job description
About AudioCodes
AudioCodes (NASDAQ: AUDC) is a global pioneer in voice communications, voice AI, Unified Communications, Contact Center solutions, and AI-powered customer experience innovations. With over three decades of experience, we empower enterprises and service providers worldwide to modernize communication infrastructures and enhance employee and customer interactions.
Our VoiceAI Connect and LiveHub platform, an innovative SaaS offering that has evolved over 8 years, enables seamless integration of AI bots with Contact Centers through telephony channels. This facilitates AI call steering IVR, AI Self-Service via Virtual Agents, and Agent Assistance use cases. The platform supports the creation of Voice AI solutions grounded in prompt engineering using any third-party AI.
Role Overview
We are seeking a seasoned Voice AI expert situated in Singapore, the Philippines, or Malaysia to drive and expand our Voice AI Connect and Live Hub services across the APAC region, including Southeast Asia, Japan, and Hong Kong. This role combines comprehensive technical knowledge with commercial acumen to lead opportunities from discovery and validation through proof of concept to deal closure. You will also play a critical role in developing new clients and partnerships across these markets.
Key Responsibilities
- Lead technical qualification, discovery, and solution design efforts related to Voice AI and Customer Experience Automation opportunities regionally.
- Design, develop, and independently conduct demos, proof of concepts, and pilot programs, establishing clear success benchmarks to advance deals towards commercial finalization.
- Collaborate with regional Sales Leads to cultivate new enterprise prospects, acquire new clients, and convert pipeline opportunities into confirmed sales.
- Develop relevant Voice AI use cases by analyzing customer maturity, business challenges, operational data, and customer experience requirements.
- Gather customer data and requirements to build persuasive total cost of ownership (TCO), return on investment (ROI), and value-driven business cases.
- Manage technical responses for RFPs and RFIs, and lead integration discussions with customers and partners.
- Foster and maintain strong partnerships with enterprise clients and regional partners, supporting partner enablement through training, live demonstrations, and joint engagements.
- Keep abreast of developments in Voice AI, Contact Center technologies, and CX Automation markets, serving as the regional subject matter expert for AudioCodes.
Essential Qualifications
- Minimum of 5 years’ experience in roles such as Subject Matter Expert, Sales Engineer, or Solution Architect blending technical expertise with sales capabilities.
- In-depth technical experience in Voice Conversational AI (including Virtual Voice Agents, Agent Assistants, Real-Time Translations), Contact Centers, and Telecom (VoIP) technologies.
- Proven track record selling real-time communication (telephony) solutions and services to Contact Centers.
- Capability to engage stakeholders at senior levels, addressing technology, business ROI, strategic planning, and market trends comprehensively.
- Experience working within multi-vendor ecosystems and collaborating with technology partners.
- Proven aptitude for continuous learning and adapting in fast-evolving technical landscapes.
- Willingness and ability to travel up to 30% across APAC.
- Experience engaging with large partners and sizable Contact Centers.