Administrator Customer Operations

About PCI Pharma Services

At PCI Pharma Services, we are committed to delivering life-changing therapies that impact patients worldwide. We invest in our people who create meaningful progress and shape a better future. Join our global team as we pioneer innovations that bridge biopharma companies to their patients.

Role Overview

We are seeking a dedicated Administrator for the Customer Operations department based in Stamullen, County Meath. This permanent position supports administrative functions to ensure smooth operations across the department.

Key Responsibilities

• Maintain compliance with safe work practices at all times, reporting any near misses promptly to the Environmental Health and Safety (EHS) Department.
• Manage new account setups using JDE, including updating new customer addresses.
• Handle item code creation for bulk materials, finished goods, and customer-supplied components.
• Process Bills of Materials (BOM) requests for new and updated items.
• Coordinate the booking of deliveries and collections, including creation of order confirmations (OC).
• Prepare packing lists and manual dispatch notes as needed.
• Raise non-production sales orders for items such as tooling, couriers, and QA documents; submit these to finance for billing, generate order acknowledgments, and liaise with Project Managers for customer purchase order requests.
• Assist with destruction of obsolete bulk materials, PMs, and in-process waste as required.
• Generate order acknowledgments for production batches and provide them to the appropriate Project Manager for customer issuance.
• Undertake additional tasks assigned to support the company’s overall objectives.

Qualifications & Experience

• 1-2 years of experience in an administrative role.
• Strong ability to follow set goals, communicate effectively, and ensure task completion within targets.
• Capable of handling multiple assignments simultaneously and prioritizing accordingly.
• Proven problem-solving and troubleshooting skills with a proactive and dynamic approach.
• Self-motivated and results-oriented mindset.
• Willingness to work across various shifts when business demands.
• Adaptability and strong team collaboration skills.
• Proficient in Microsoft Office suite (Excel, PowerPoint, Word, etc.).

Preferred Skills

• Experience interfacing with clients directly.
• Background working in GMP (Good Manufacturing Practice) or other regulated environments.
• Knowledge of Lean Manufacturing principles and continuous improvement tools.

Compliance & Safety

The role requires strict adherence to SOPs, Health & Safety regulations, GMP, and other relevant policies by both the job holder and their team members.

Equal Opportunity Employer

PCI Pharma Services is committed to equal employment opportunities and does not discriminate based on race, religion, age, gender, sexual orientation, disability, veteran status, or any other protected characteristics. Our inclusive culture fosters respect, fairness, and growth for all employees.