Administrative Assistant - E-Commerce

About the role

Vulcan Fitness is an expanding Australian fitness and gym equipment brand, and this office-based position is an opportunity to build a career in e-commerce. The role is based in Banyo, Queensland 4014, and offers structured training, direct exposure to the business, and close collaboration with the founders and a small team.

This is a permanent, full-time position with preferred working hours of Monday to Friday, 7:30 AM to 3:30 PM; 8:30 AM to 4:30 PM is also acceptable. The company is seeking someone who is organised, eager to learn, and comfortable working in a fast-moving environment.

Responsibilities

• Handle incoming customer support emails each day, keep the inbox clear, and respond to all questions.
• Draft quotations and answer product-related enquiries.
• Resolve complaints by coordinating with factories and manufacturers to organise replacements, spare parts, or other practical solutions.
• Print and arrange shipping labels for the warehouse manager so orders can be picked.
• Prepare purchase orders and assist with Cin7 software, with full training provided.
• Communicate with suppliers and freight partners whenever needed.
• Support the team with general administrative work across the business.

Requirements

• No previous experience is required, as complete training will be provided.
• Strong written communication skills with a polite, professional, and approachable manner.
• Excellent organisation and strong attention to detail.
• A willingness to learn and the confidence to ask questions.
• Basic comfort with administrative software; familiarity with Microsoft Office, Excel, Shopify, Cin7, or similar tools is helpful but not essential.
• Interest in health, fitness, and an active lifestyle to suit the team culture.

Additional information

The position comes with a competitive salary package and a performance bonus linked to individual outcomes, team performance, and business growth. Training includes the full e-commerce workflow and systems, with the aim of helping you build capabilities that could one day support launching your own e-commerce brand. As the business grows, there may be opportunities to move into more specialised roles.

Workplace benefits include street parking on Nudgee Road and access to a fully equipped office gym. The role is described as one that offers practical skill development, a positive team atmosphere, and long-term stability.

How to apply

Applicants are asked to send a resume and a short note of 2 to 3 sentences explaining why they would be a strong fit for Vulcan Fitness, along with a little about their interest in health, training, or staying active. The application contact details provided are dhil@vulcanfitness.com.au and 0404 969 244.