Account Manager - Business Development at Airtel

About Airtel

Founded in 1995, Airtel is committed to providing global connectivity and opening up vast opportunities for users, serving nearly 96% of India's population. The company supports advanced technologies including 5G, IoT, IQ, and Airtel Black, while maintaining ecological balance in its operations.

Work Culture and Opportunities

At Airtel, employees experience a culture that encourages impactful contributions, early ownership, and exploration of diverse career paths. Employees make significant impacts affecting billions of users, undertake responsibilities beyond their roles, challenge conventions, and take risks to innovate. Airtel offers a broad canvas to experiment and grow professionally.

Role Overview

The Account Manager will drive business acquisition and growth in the designated territory by delivering Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. Acting as the primary customer contact for these three business lines, the role focuses on expanding Customer Market Share (CMS) and Revenue Market Share (RMS) across both new and existing clients.

Responsibilities

• Develop and nurture strong, long-term relationships with clients.
• Achieve assigned revenue and business growth targets across Data, Voice, and Fixed Line services.
• Engage in proactive new account acquisition (hunting) for all product lines.
• Cross-sell multiple products to existing customers to maximize revenue streams.
• Maintain and develop robust sales pipelines supporting all three lines of business with designated maturity levels.
• Monitor competitive strategies and gather market intelligence.
• Negotiate and close contracts and orders effectively to optimize revenue.
• Ensure timely and successful delivery of solutions tailored to client needs.
• Facilitate rapid resolution of customer issues directly or through collaboration with internal teams.

Reporting and Stakeholders

Reports to Team Leader or Zonal Sales Manager. Collaborates internally with Distribution, Network, Service, and HR teams; externally interfaces directly with customers.

Required Qualifications and Experience

• Graduate degree required; preferably B.Tech or B.E.
• Minimum 2 years of relevant experience in B2B field sales.

Skills and Competencies

• Strong technological understanding.
• Customer service orientation with a focus on client satisfaction.
• Proficient in key account planning and management.
• Executive presence capable of handling discussions with CXO-level stakeholders.
• Commercial acumen and business insight.
• Creativity and innovative approach to problem-solving.
• Analytical aptitude.
• Customer obsession with a focus on meeting client needs.
• Ability to collaborate and influence cross-functional teams.
• Ownership mindset to drive results.
• Learning agility and adaptability to change.
• Strong execution skills ensuring task completion and excellence.