Account Manager

About the Role

Pact Packaging is leading the way in sustainable packaging by taking a comprehensive product life cycle approach. We work closely with a range of clients from global brands to local dairy producers, integrating efficiency and sustainability into every design and manufactured product.

The Account Manager position is a senior-level role within our sales division, responsible for both direct and indirect management of a designated customer portfolio that spans industries from FMCG to Industrial. The clients served range substantially in annual gross turnover, from $5,000 up to over $6 million.

Key Responsibilities

• Achieve gross sales and contribution targets through strategic planning and diligent execution.
• Develop and sustain a Key Account Strategy, ensuring tailored relationship plans for the top 10 clients.
• Conduct accurate revenue and margin forecasting, maintaining variance within 5% weekly.
• Perform quarterly business reviews of top accounts; prepare detailed reports covering revenue, margins, projects, inventory levels, travel costs, and receivables.
• Drive contract negotiations, manage statements of work, and ensure contracts comply with terms and conditions.
• Maintain thorough knowledge of pricing indices, manage pricing strategies, and resolve pricing irregularities.
• Build and maintain strong customer relationships, oversee feedback mechanisms, and ensure exceptional satisfaction levels.
• Identify and capitalize on new customer segments and market opportunities while maximizing volume from existing accounts and fostering product development.
• Lead tender preparation and submission, assuring competitive and effective bids for requests for proposals (RFPs).
• Contribute actively to company-wide strategic sales planning, budgeting, account development, and promoting a positive team culture.

Required Skills and Experience

• At least 5 years of experience in a sales role.
• Strong financial acumen, particularly related to pricing, variable costs, and gross margin analysis.
• Experience managing sizable corporate accounts in relevant sectors.
• Industry knowledge in packaging, FMCG, manufacturing, or technical fields, with BOMs and cost drivers considered advantageous.
• Proven ability to develop new business and convert prospects successfully.
• Expertise in contract negotiation and pricing strategy management.
• Excellent interpersonal and communication skills for relationship building.
• Sound commercial judgment and decisive decision-making capabilities.
• Proficiency with Excel and data analytics.
• Experienced in capital return calculations and incorporating those into pricing structures.
• Numerically proficient, capable of managing price indices and analyzing new business opportunities.

Additional Details

• Workweek: Monday to Friday, standard daytime hours.
• Location: East Tamaki, Auckland, New Zealand.
• Employment includes company benefits such as additional KiwiSaver contributions, periodic salary reviews, and provision of a company vehicle.
• Career development supported through internal promotions and training programs.
• A vibrant and supportive team culture led by dynamic leadership.