Account Manager

About the Company

Great Place To Work Middle East is an international leader in workplace culture, committed to making every organization a great workplace for all employees. The organization provides authoritative recognition and tools that boost positive employee experiences, enhance employer branding, and foster employee retention. Operating globally since 1992, their certifications and benchmarks are recognized worldwide, based on insights from over 100 million employees spanning 150 countries.

Position Overview

Located in Doha, Qatar, this full-time role offers a hybrid work model with necessary on-site client meetings across Qatar, operating Sunday through Thursday. The Account Manager will be responsible for handling client portfolios in Qatar, Kuwait, Oman, and Bahrain.

Key Responsibilities

• Manage and retain existing Great Place To Work® client accounts post-contract and payment completion.
• Lead smooth onboarding processes and coordinate with Customer Success and Operations teams.
• Build and nurture long-term trusted relationships with HR leaders, senior executives, and decision makers.
• Oversee the client lifecycle as the main point of contact, including business reviews, renewal negotiations, and contract management.
• Drive revenue growth through upselling and cross-selling of services such as certification, consulting, events, and cultural transformation programs.
• Collaborate with Finance on quotations, invoicing, and payments, and with Marketing for client participation in events and testimonials.
• Maintain accurate client records and renewal forecasts using Zoho CRM.
• Escalate risks and service issues promptly to relevant teams to ensure client satisfaction and retention.

Candidate Requirements

• Bachelor’s degree in Business Administration, Marketing, Human Resources, Communications, or a related discipline.
• At least 4 years of experience in account management, customer success, business development, or related roles in HR solutions or SaaS sectors.
• Proven track record in managing and growing corporate client portfolios and handling contract renewals.
• Excellent communication skills in English; Arabic language proficiency is advantageous.
• Familiarity with CRM tools such as Zoho CRM, Salesforce, or HubSpot.
• Strong negotiation, relationship management, planning, and organizational skills.
• Based in Qatar with capability and willingness for regular client visits.
• Valid Qatar driving license and reliable transport preferred.

Preferred Qualifications

• Insight into Qatar’s business and HR environment.
• Experience in professional HR services, employee experience, consulting, or subscription services.

Performance Metrics

• Client retention and renewal revenues.
• Net Revenue Retention and account expansion.
• Client satisfaction and quality of relationships.
• Accuracy in forecasting and CRM data entries.
• Collaboration effectiveness with internal teams.

Role Ownership

The Account Manager will fully own client relationships and the commercial performance of assigned accounts while collaborating with several internal teams to ensure delivery excellence and client satisfaction.