Wellness Supervisor

Overview

The Wellness Supervisor position at Trinchera Reserve & Lodge in Fort Garland, CO, is a full-time, year-round role starting July 2026. The incumbent plays a key role in overseeing the wellness program, managing massage therapy rooms, fitness facilities, and outdoor spa amenities while ensuring an outstanding guest experience. A massage therapy license is mandatory. The supervisor ensures high service quality, operational efficiency, achievement of financial goals, and fosters a safe, healthy, and innovative environment promoting holistic wellness.

Primary Responsibilities

• Manage daily operations of wellness amenities, including fitness areas, massage treatment rooms, and outdoor spa features such as hot tubs, cold plunge pools, and sauna.
• Maintain brand standards by ensuring all treatments, classes, and wellness sessions meet quality expectations.
• Provide hands-on guest massage services or coordinate scheduling, bookings, and staff rosters.
• Address guest inquiries, special requests, and resolve concerns professionally.
• Uphold a calm, safe, and professional environment within all wellness facilities.
• Collaborate with internal teams — including Restaurant & Bar, Guest Relations, Spa/Fitness, HR, Reservations, Landscaping, Maintenance, and Finance — and external partners like travel providers, tour guides, local artisans, wellness experts, and service vendors to enhance guest experiences.
• Develop and implement training programs to reinforce service excellence, wellness techniques, and safety protocols.
• Monitor and enforce cleanliness, sanitation, and maintenance standards for treatment rooms, fitness equipment, and wet areas.

Desired Qualifications and Experience

• Massage therapy license valid in the State of Colorado, with current MBLEx certification and licensure on file with the Division of Professions and Occupations.
• Certification in group yoga instruction, preferably a 200-hour Yoga Teacher Training certificate.
• Bachelor’s degree is preferred in hospitality management, tourism, spa management, sports science, physiotherapy, or related disciplines.
• Additional certifications related to wellness, holistic therapies, fitness coaching, or spa management are advantageous.
• Between 2 and 5 years of management experience in spa, fitness, or wellness environments.
• Proven track record of managing service-focused teams and familiarity with sales, budgeting, and operational management.

Skills and Attributes

• Exceptional communication and interpersonal skills combined with strong leadership qualities.
• Organizational skills with a commitment to delivering outstanding guest satisfaction.
• Familiarity with hospitality software platforms (e.g., Skill or equivalents).
• Problem-solving capabilities, initiative, adaptability, teamwork orientation, and ability to maintain composure under pressure.
• Dedication to maintaining professionalism, integrity, empathy, and warmth in all interactions.

Working Conditions and Terms

• Standard working hours total approximately 40 hours per week, including weekends and holidays.
• Employment contingent upon successful reference checks, employment and education verification, and a criminal background check.
• Competitive annual gross salary of $70,000.
• Comprehensive benefits package including health, dental, vision insurance, 401(k), life insurance, employee assistance programs, and paid time off.