Waiter / Waitress

Job Overview

We are seeking enthusiastic and self-motivated Food & Beverage professionals eager to advance their careers. In this role as a Waiter / Waitress, you will deliver professional service, ensuring each guest experiences memorable dining.

Key Responsibilities

• Execute all required service tasks following the hotel's performance standards.
• Welcome and seat guests, providing service that is professional, discreet, and personalized.
• Develop comprehensive knowledge of the assigned outlet's food and beverage menu to assist and advise customers effectively.
• Regularly monitor the quality of food and beverages served.
• Maintain excellent customer relations by addressing complaints and queries satisfactorily.
• Ensure hygiene and cleanliness standards of the outlet and service equipment are upheld.
• Manage all preparations related to service before, during, and after operations (mis-en-place and mis-en-scene).
• Minimize waste, breakage, and spoilage.
• Proactively apply up-selling strategies to exceed guest expectations and boost revenue.

Qualifications and Skills

• Possession of a diploma or degree in hospitality, or vocational training in food & beverage.
• Prior experience working as a Waiter / Waitress in a high-volume restaurant setting.
• Proficient command of English language.
• Strong guest service and interpersonal skills.
• Passion for delivering excellent service, with a positive and pleasant demeanor.
• Ability to perform effectively under pressure in fast-paced environments.
• Great attention to detail.

Competencies

• Adaptability to varying situations and demands.
• Commitment to customer-focused service.
• Ability to appreciate and manage diverse situations and people.
• Responsibility-taking attitude.
• Team collaboration skills.
• Clear understanding of job functions and expectations.