Transition Manager

Role overview

Deloitte US-India Offices is hiring a proactive and detail-focused Transition Assistant Manager for its Hyderabad team. The role centers on planning and delivering operational transitions such as onboarding new work, migrating processes, and managing vendor/client handoffs with limited impact on business performance. You will act as the main coordination point for client stakeholders, internal teams, and delivery groups, keeping governance tight, communication clear, risks controlled, and the transition plan on track.

What you will do

• Own transition planning and execution from start to finish so business continuity is protected during change.
• Apply a solid understanding of transition approaches and methodologies.
• Serve as the key contact for aligning expectations and decisions across clients, internal teams, and delivery partners.
• Review current processes, spot gaps and risks, and define the desired operating model along with the transition work required.
• Prepare and maintain the transition project plan, covering scope, milestones, dependencies, communication, and cutover activities.
• Draft project charters that outline goals, scope, timelines, governance, assumptions, and measures of success.
• Help improve playbooks, templates, and supporting tools.
• Manage stakeholder engagement, steering committee updates, working sessions, and action/decision documentation.
• Build resource plans for headcount, skills, and coverage, and coordinate onboarding and knowledge transfer with subject matter experts.
• Create contingency plans for major transition risks, including triggers, response steps, and escalation routes.
• Track progress using dashboards and status tools for risks, issues, milestones, and KPIs, and call out delays early with corrective recommendations.
• Maintain strong documentation such as process maps, SOPs, knowledge transfer trackers, sign-offs, readiness checklists, and closure reports.
• Assist post-launch stabilization through hypercare governance, performance monitoring, and continuous improvement backlog tracking.

Team context

You will join the Digital Foundry Operate & Innovations (DFO&I) team, which works with organizations to design, build, and scale digital products and experiences that support growth and improve customer engagement. The team includes strategists, designers, engineers, and operations specialists who deliver end-to-end support across strategy, commerce, marketing, sales, and service. Their work spans customer research, experience design, platform development, content production, and marketing automation, helping clients move from ideas to execution and scale digital initiatives with agility.

Qualifications and experience

This position calls for at least 11 years of project management experience, especially in cross-functional workstreams where timelines, risks, and dependencies must be closely managed. The ideal candidate has handled transitions or operational change programs with minimal disruption to service delivery. Strong analytical thinking, structured root-cause analysis, issue resolution, and decision support are important, along with excellent written and verbal communication for client, partner, and executive discussions. You should also bring experience in process analysis, transition planning, and resource allocation, plus strong stakeholder management, conflict handling, and multi-team alignment. Capability in building project plans, governance models, cutover plans, and transition documentation is required, as is the ability to juggle multiple priorities in a fast-moving environment.

Preferred experience

• Background in contact center transitions, business process migrations, or managed services environments.
• Familiarity with governance tools, RAID logs, dashboards, and milestone tracking.
• Exposure to post-go-live stabilization, hypercare management, and continuous improvement programs.
• Certification in project or transition management methodologies is an added advantage.

Education

A bachelor’s degree in Business Administration, Management, Operations, Engineering, Commerce, or a related discipline from an accredited university is preferred. An MBA or postgraduate qualification in Operations, Project Management, or Business Management is also preferred. Professional credentials such as PMP, PRINCE2, Lean Six Sigma, or equivalent project/transition management certifications are valued.

Location and working pattern

Location: Hyderabad, India. Shift timings are based on project and business requirements.