Telesales Executive

About the Role

We are seeking a motivated and customer-focused Telesales Executive to join the Customer Service team at Imprimis IVF in Gurgaon. This position involves managing both inbound and outbound calls, scheduling patient consultations, and assisting prospective patients with information about fertility treatments.

Primary Duties

• Initiate outbound calls to potential clients and respond to inbound inquiries.
• Arrange appointments for patients and conduct follow-ups on interested leads.
• Provide clear explanations regarding IVF treatments and related services.
• Keep comprehensive and up-to-date records using the CRM system.
• Meet daily targets for calls made and appointments scheduled.
• Work collaboratively with counselors and team members to ensure smooth patient coordination.

Candidate Requirements

• Graduation in any discipline is mandatory.
• Between one to two years of experience in telecalling or customer support, preferably in the healthcare sector.
• Proficient communication skills in both Hindi and English.
• Basic computer literacy along with CRM software proficiency.

Additional Information

• Location: Gurgaon (On-site work requirement).
• Employment Type: Full-time.
• Salary Range: INR 15,000 to 25,000 per month.