Telecalling Executive

Job Overview

We are seeking a dedicated Telecalling Executive to join our healthcare clinic team. The candidate should be proficient in English, Hindi, and Marathi and possess a minimum of two years experience in telecalling or customer communication. The main duties include managing patient inquiries, following up on leads, scheduling appointments, and maintaining comprehensive records.

Key Responsibilities

• Make between 30 to 40 calls daily to potential and existing patients.
• Conduct follow-ups regarding appointments and treatments efficiently.
• Address patient questions and concerns via WhatsApp and telephone conversations.
• Regularly update call logs, patient files, and lead information.
• Work collaboratively with clinic personnel to arrange appointment timings.
• Ensure consistent patient engagement and timely follow-ups.
• Maintain accuracy in spreadsheets and CRM data entries.
• Develop and nurture positive relationships with patients while offering professional assistance.

Requirements

• At least two years of experience in telecalling, customer service, or patient management roles.
• Fluency in English, Hindi, and Marathi is essential.
• Excellent communication and people skills.
• Comfortable managing telephonic patient interactions and follow-ups.
• Proficient in MS Excel, Google Sheets, and data handling tools.
• Ability to work independently and achieve daily call quotas.

Working Hours and Location

This position is based onsite at Wakad, Pune, with working hours from Monday to Saturday, 10:00 AM to 6:00 PM.

Benefits

• Attractive salary ranging from ₹15,000 to ₹20,000 per month.
• Bonuses and incentives linked to performance.
• Opportunities for advancement within the healthcare sector.
• Supportive and professional working environment.