Telecaller

Overview

This role involves handling telephonic sales for banquet services, specifically targeting weddings, corporate events, and social gatherings at our venue in Lucknow.

Key Responsibilities

• Generate leads through cold calling and identify potential customers interested in booking the banquet facility.
• Engage prospects to schedule on-site visits for them to view the venue and amenities.
• Negotiate package details including food menus, hall capacities, and pricing, aiming to finalize bookings.
• Maintain detailed records of calls and client interactions in a CRM or spreadsheet to manage follow-ups and retain client history for seasonal events.

Required Qualifications and Skills

• Proficiency in spoken English and Hindi with polite and clear telephone communication mannerisms.
• Basic computer literacy, including use of spreadsheets and CRM or data entry software.
• Customer-oriented approach, capable of active listening and addressing inquiries professionally.
• Strong organizational skills to manage multiple calls, follow-up activities, and record keeping effectively.
• Previous experience in telecalling, customer support, or sales coordination is advantageous.
• Interest or knowledge in fresh produce, retail, or supply chain processes considered beneficial.
• Ability to work on-site in Lucknow and collaborate within a dynamic, fast-moving team environment.
• Minimum educational qualification: high school diploma; preference given to graduates in any field.