Tech Solution Specialist - InStore

About The Warehouse Group and Noel Leeming

The Warehouse Group (TWG), New Zealand’s largest retailer, is dedicated to enhancing everyday life for Kiwis, driven by core values focused on customer care, ownership, and responsibility. As part of this group, Noel Leeming leads the market in technology and appliances, focusing on providing exceptional customer experiences through comprehensive in-store services.

Role Overview

The Tech Solution Specialist at Noel Leeming’s Northlink store plays a vital role in delivering end-to-end customer service solutions, including live product demonstrations, support, advice, and setup. This position requires a strong passion for technology, excellent communication skills, and a proactive attitude to solve problems effectively.

Key Responsibilities and Expectations

• Provide outstanding customer service by demonstrating and explaining technology solutions clearly.
• Support customers through product installation and setup both in-store and at customer locations.
• Troubleshoot technical issues confidently and deliver timely resolutions.
• Maintain a customer-focused approach by adapting technical language to suit individuals’ understanding.
• Engage actively in ongoing training and acquire relevant accreditations to enhance expertise.

Qualifications and Skills

• Experience and enthusiasm in sales, installation, and/or customer service within technology or retail environments.
• Confidence and ability to install and configure technological equipment.
• Exceptional interpersonal skills with a strong emphasis on customer support.
• Self-motivated, solution-oriented, and strongly driven to resolve problems.
• Willingness to learn and grow through on-the-job and formal training opportunities.

Work Schedule

This full-time position is based onsite at the Noel Leeming Northlink store and involves working Wednesday through Saturday, from 8:30 AM to 5:30 PM, totaling 42 hours per week.

Employee Benefits

• Competitive base pay plus incentive programs.
• A paid day off on your birthday.
• Attractive discounts across all brand offerings within The Warehouse Group.
• Additional lifestyle leave options of 5 or 10 days to pursue personal interests or holidays.
• Entitlement to 10 days of annual sick leave.

Additional Information

The Noel Leeming Services team is known for its passion, expertise, and customer commitment. This role offers a chance to advance your career by gaining specialized knowledge in technology products and services, supported by a dynamic and expert team environment.