Team Lead - Enhanced Due Diligence (EDD)

About YES BANK

Headquartered in Mumbai, YES BANK is the sixth largest private sector bank in India, providing an extensive range of products, services, and advanced digital solutions to retail, MSME, and corporate clients. Established in 2004, the bank boasts a widespread presence with over 1,198 branches, around 180 BCBOs, and more than 1,345 ATMs across 300+ districts in India. The organization emphasizes innovative customer experiences, with 90% of transactions processed through digital channels, managing approximately 12 million queries and 400,000 service requests daily via bots and WhatsApp Banking.

YES BANK holds robust credit ratings and is a leader in responsible banking and sustainability initiatives, including adherence to ISO 14001:2015 across its facilities and being the first Indian bank to sign UNEP FI Principles for Responsible Banking. Their commitment extends to green financing, environmental risk management, and targeting net-zero operational emissions by 2030. Furthermore, the bank pioneered India’s first Green Bond and Green Fixed Deposit, earning top rankings for climate preparedness and recognition as a great workplace in BFSI in 2023.

Key Responsibilities

• Ensure that EDD officers strictly follow established processes and policies.
• Prepare and submit timely reports highlighting significant discoveries and compliance gaps.
• Collaborate proactively with stakeholders to resolve identified concerns and foster a cooperative environment.
• Analyze trends and risk patterns to inform supervisors and aid in risk management.
• Monitor early warning indicators related to portfolio health and benchmark procedures against competition.
• Initiate recommendations for process improvements based on field insights and market dynamics.
• Engage with third-party vendors to enhance sample processing cycles and overall workflow efficiencies.
• Deliver training sessions, build team capabilities, and provide constructive feedback to both internal teams and vendors.
• Oversee and maintain quality standards in EDD case handling, ensuring all reviews comply fully with bank policies.
• Manage turnaround times to complete enhanced due diligence cases within prescribed deadlines.
• Identify and escalate high-risk accounts effectively.
• Foster excellent stakeholder communication to assure prompt resolution of issues.
• Lead and develop the team by boosting productivity, training, and mentorship.
• Conduct thorough customer onboarding and KYC verification, validating identity documentation and beneficial ownership for entities.
• Perform risk assessments of customer activities and assign risk ratings accordingly.
• Screen customer profiles, detect anomalies, investigate further as necessary, and document all findings meticulously.
• Coordinate directly with customers for information gathering and enhanced due diligence documentation.
• Liaise with vendors for report preparation and service coordination.
• Monitor and track alert closures with branches within defined timelines, maintaining detailed management information system (MIS) logs for review.
• Manage monthly performance reviews and organize workflow priority assignments within the team.
• Maintain productive relations with internal teams such as Transaction Monitoring, Liability Product Management, Branch Control Unit, Data Analysis, Technology, and Branch Leaders, along with external customers and vendors.

Additional Information

• Work schedule includes rotational shifts and a seven-day week with compensatory offs.
• Use of personal phones at the workplace is restricted, requiring phones to be kept in lockers during shifts.