System Administrator - Dynatrace Specialist

Position Overview

Our client in the Federal Government sector is looking to hire an experienced System Administrator with expertise in Dynatrace to manage and enhance a newly implemented Dynatrace monitoring environment. This role demands comprehensive, hands-on involvement in the administration, daily support, transition, project execution, and continuous enhancement of the platform.

The position is based in Sydney or Canberra, with consideration for Brisbane candidates, and operates under a hybrid work model. NV1 security clearance is a mandatory requirement.

Primary Duties

• Manage, configure, and provide ongoing support of the Dynatrace platform.
• Oversee platform health, analyzing performance and ensuring availability.
• Diagnose and resolve technical incidents related to Dynatrace.
• Support monitoring of applications, infrastructure, and overall performance.
• Maintain and enhance monitoring dashboards, alert systems, and settings.
• Assist in the development and implementation of the Dynatrace platform.
• Lead the transition of the platform into standard business-as-usual (BAU) support.
• Create operational guidelines and define service support processes.
• Contribute to Service Desk and wider IT Service Operations.
• Apply ITIL v4 framework principles to service management and operations.
• Operate within a Service Integration and Management (SIAM) framework.
• Collaborate with technical teams, stakeholders, and external vendors.
• Produce detailed technical documentation, procedural guides, and knowledge base articles.
• Engage in process design and implement continuous improvement activities.
• Participate in Agile, Lean, and Kanban methodologies when suitable.
• Identify enhancements to platform performance, monitoring scope, service delivery, and operational effectiveness.

Required Experience and Skills

• Demonstrable hands-on experience administering Dynatrace, with 1-3 years of direct usage.
• 3-5 years of broader experience in system administration, IT operations, or related technical roles.
• Strong understanding and application of IT Service Management and ITIL v4 standards.
• Background supporting enterprise-grade, complex technology platforms.
• Familiarity with Service Integration and Management practices.
• Excellent analytical, troubleshooting, and problem-solving capabilities.
• Proven ability to manage both project delivery and routine BAU support simultaneously.
• Effective communication and stakeholder engagement skills.
• Capacity to work autonomously within a small, multidisciplinary team.
• Skill in interpreting monitoring data and converting it into actionable operational insights.
• Experience in creating clear and comprehensive technical and procedural documentation.

Desirable Qualifications and Experience

• Certification in Dynatrace administration.
• Experience with ServiceNow platform administration and ITSM processes.
• Knowledge of process improvement methodologies including Lean and Kanban.
• Background working within Agile delivery or software development environments.
• Experience in deploying or transitioning new technology platforms into BAU operations.
• Prior experience within Australian Government environments or highly regulated sectors.
• Academic degree in Information Technology, Business, or relevant fields.

Advantages and Benefits

• Hybrid work model offering a flexible work-life balance.
• Chance to contribute to and enhance a recently established Dynatrace environment.
• Work collaboratively within a small, focused team.
• No expectation of regular after-hours duty.