Support Specialist

Overview

PassSport stands as the premier fitness and wellness platform in the region, granting unlimited access to over 1,000 sport facilities including gyms, yoga studios, swimming pools, wellness centers, and more through a single digital membership. The service operates via a mobile app and QR code entry system without physical cards, currently spanning five countries: Albania, Kosovo, Croatia, Slovenia, and Serbia. With more than 1,081 partners in 250 cities and 18 sports categories, PassSport's mission is to "Unlock a world of sports" by making sports and wellness accessible to everyone.

The platform functions across three main segments: B2B (businesses offering memberships as employee benefits), B2B2C (partner gyms and studios), and B2C (individual users subscribing directly). This multifaceted model creates a dynamic, varied role for the Support Specialist, who influences daily operations and growth. The company is expanding rapidly and seeks motivated individuals passionate about movement and wellness to join.

Role Description

The Support Specialist acts as a primary link between PassSport and three client groups — corporations providing memberships to employees, partner sports facilities (>1,000 locations), and individuals using Standard or Premium plans. Every interaction strengthens trust in the platform and encourages an active lifestyle.

• Assist the CEO in expanding and managing the partner network by identifying valuable new venues across disciplines such as gyms, CrossFit, fitness studios, swimming pools, yoga, Pilates, padel, and wellness activities.
• Conduct market research to discover potential partners, assessing their quality, location, services, and compatibility with PassSport's concept.
• Initiate contact, present PassSport’s platform and cooperation model to prospective businesses, and coordinate negotiation processes until partnership agreements are finalized.
• Support negotiation of commercial terms including entry fees and cooperation conditions in coordination with the CEO.
• Coordinate onboarding of new partners by gathering necessary data, promotional materials, location details, and activity information for platform integration.
• Maintain and update a database of existing and potential partners, tracking contacts, negotiations, and agreements status.
• Manage ongoing partner relationships to identify needs and ensure efficient cooperation.
• Continuously seek opportunities to expand PassSport’s offerings to provide members with a broad and attractive range of sports and wellness activities.

Qualifications

• Education: Bachelor’s degree in any field preferred but not mandatory; candidates without a university degree with relevant experience are welcome.
• Experience: 0–2 years; entry-level candidates encouraged to apply. Prior experience in customer service, call centers, administrative assistance, or support roles is advantageous.
• Technical Skills: Basic computer skills (Microsoft Office, email, web browsing); familiarity with online communication platforms (chat, email, video calls); comfort with mobile apps and digital platforms; strong writing skills and information organization.
• Languages: Proficient English (B2 or C1 level). Knowledge of additional languages such as Serbian or German is a plus.

Application Instructions

Interested candidates should send their CVs via email to the designated contact address.