Student Support Adviser - Summer Start Programme (5 Month Fixed-Term)

About the University

The University of Auckland, known in Māori as Waipapa Taumata Rau, stands as New Zealand's premier university with a dedicated workforce of 9,000 staff serving more than 50,000 students. The institution is recognized for excellence in teaching and research, impacting communities and society positively across the nation.

Role Opportunity

The Student Support Adviser role is a 5-month fixed-term position commencing in October 2026 within the Summer Start programme. This six-week initiative aids eligible school-leavers in earning credits, building confidence, and transitioning smoothly into tertiary education.

Key Responsibilities

• Deliver comprehensive support and guidance to students throughout their Summer Start experience, focusing on well-being and academic pastoral care.
• Identify students facing academic or personal challenges and connect them with designated support services.
• Assist recruitment, applications, enrolment, and conversion processes to ensure students matriculate successfully into the first semester.
• Track and report on student engagement, achievements, and participation, maintaining precise documentation.
• Collaborate with academic staff and support teams to provide a seamless, student-centered support network.
• Organize and contribute to programme events and community-building activities that promote belonging and student success.
• Participate in the ongoing development and enhancement of the Summer Start programme.

Candidate Profile

• Experience engaging with students or working within tertiary education, customer service, or advisory roles.
• Strong interpersonal skills for establishing trust with students and colleagues.
• Ability to support individuals through difficulties and refer them to necessary resources.
• Effective communication skills adaptable to various groups.
• Excellent organizational skills with the capability to manage several priorities efficiently.
• Awareness of equity, inclusion, and the specific experiences of Māori and Pacific students in New Zealand.
• Proficient in Microsoft Office and comfortable using databases or student management systems.
• Team-oriented approach fostering a supportive environment.

Preferred experience includes student pastoral care, mentoring, event coordination, or working with culturally diverse tertiary communities.

Employment Details

• Position: Full-time, 37.5 hours per week, Monday to Friday.
• Duration: 5 months fixed-term starting October 2026.
• Salary Range: $68,000 to $79,000 per annum (pro rata for contract length).
• Annual leave entitlement of five weeks.
• Inclusive parental leave policies and career development opportunities.

Application Instructions

• Submit an online application by Sunday, 9th August 2026.
• Include a cover letter explaining interest and alignment with role requirements.
• Attach an updated curriculum vitae.
• Email applications are not accepted.

Equity Commitment

The University is dedicated to honoring the Treaty of Waitangi and achieving equitable outcomes for all staff and students. It promotes a safe, inclusive environment and offers tailored support for Māori, Pacific peoples, women, LGBTQIATakatāpuiMVPFAFF+, individuals with disabilities, parents, flexible workers, and those with diverse personal circumstances.