Store Manager - Pet Valu Shawnessy, Calgary

About Pet Valu

Pet Valu, along with Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, represents one of North America's largest retail networks specializing in pet food and accessories for various animals including dogs, cats, birds, fish, reptiles, and small animals. With a strong commitment to animal welfare, the company actively partners with local shelters, rescues, and charities through adoption events, in-store adoptions at select locations, pet food bank programs, national donation drives, and fundraising initiatives.

Job Location

208-70 Shawville Blvd SE, Shawnessy Village, Calgary, Alberta T2Y 2Z3

Role Overview

The Store Manager at this location will lead and mentor a team to provide exceptional service to customers, helping pet owners find suitable nutrition and solutions for their pets. This position is ideal for individuals passionate about pet care who seek professional growth within a leading pet retail chain.

Responsibilities

• Ensure staff meets all customer service standards and maintain positive relationships with community organizations such as the Humane Society.
• Lead recruitment, scheduling, training, daily task assignment, supervision, and coaching of store employees.
• Enforce compliance with corporate operational procedures and standards among staff.
• Manage administrative duties including order coordination, inventory control, store and safety inspections, minor repair coordination, and completing required paperwork.
• Guide team efforts to achieve business goals and sales targets.
• Perform additional duties as required.

Qualifications & Requirements

• At least two years of experience in customer service and retail store management.
• Eagerness to learn and advance in the pet care sector.
• Friendly, outgoing demeanor coupled with strong customer service capabilities.
• Availability to work scheduled hours including weekends and evenings.
• Dependable transportation to and from the store.
• Skill in observing and coaching staff on sales methods and customer interactions.
• Able to recognize team conflicts and escalate appropriately.
• Proficient with point-of-sale (POS) systems.
• Physical ability to frequently lift up to 50 pounds.
• Previous experience in the pet industry is advantageous.

Work Schedule

Expected to work 40 hours per week.

Training and Development

• Comprehensive management training provided.
• Product knowledge development.
• Supportive pet care focused career environment.