Store Manager - Luxury Retail at Prada, Gold Coast

About Prada Group

Established in 1913 in Italy, Prada Group is a global luxury powerhouse operating in over 45 countries under flagship brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The company is driven by creativity, innovation, and a commitment to excellence and employs a diverse workforce from more than 100 nationalities.

Joining Prada means becoming part of a vibrant community fueled by curiosity and ambition, where employees are valued for their talent and individuality and encouraged to pursue meaningful career progression.

Role Overview

As the Store Manager at Prada’s Pacific Fair boutique, you will lead the team to accomplish ongoing commercial success and nurture premium client relationships. Your role is pivotal in embodying the Prada brand ethos and guaranteeing an excellent, personalized customer experience aligned with the brand’s high standards.

Key Responsibilities

• Champion a client-first culture by consistently delivering exceptional and personalized customer service.
• Drive sales results by meeting and surpassing commercial objectives, ensuring sustainable business growth.
• Lead, inspire, and motivate the retail team to exceed individual and collective performance targets.
• Coach and develop staff, focusing on talent management and performance enhancement.
• Maintain a highly engaged team knowledgeable about Prada’s latest product lines, policies, and procedures.
• Promote a collaborative and entrepreneurial environment to foster high performance.
• Represent Prada within the local market, proactively identifying new client opportunities and boosting store traffic and retention.
• Manage the store budget carefully and oversee operational expenses prudently.
• Enhance client relationships through strategic initiatives, including appointments and exclusive client gatherings.
• Ensure operational excellence in inventory control, cash handling, logistics, and compliance with head office reporting.
• Uphold and reinforce the brand’s identity, values, and standards throughout the store environment.

Required Qualifications and Skills

• Demonstrable leadership experience managing and growing a high-performing team within luxury retail.
• Strong commercial insight with a track record of driving sales growth and consistently hitting or exceeding KPIs.
• Passionate advocate for exceptional client service, capable of inspiring teams to deliver outstanding customer experiences.
• In-depth knowledge of luxury fashion trends, competitive dynamics, and retail market conditions.
• Excellent leadership, interpersonal communication, and relationship development skills.
• Entrepreneurial mindset with the ability to identify business opportunities and convert them into profitable outcomes.
• Authentic enthusiasm for the Prada brand and the luxury industry.

Why Work with Prada?

Prada Australia is committed to employee development by offering continual leadership, sales, product, and client experience training. Employees benefit from a rewarding commission structure and clear paths for career advancement within the Prada Group.

Joining Prada means working in a creative, diverse, and international setting that values curiosity and excellence. The company is dedicated to fostering an inclusive workplace that respects diversity and offers equal opportunity regardless of gender, ethnicity, sexual orientation, disability, or other personal attributes.