Store Manager - Heartland Town Centre

Overview

We are looking for a dedicated and knowledgeable Store Manager to lead the operations at our Heartland Town Centre location in Mississauga. This role plays a pivotal part in driving sales growth, delivering exceptional customer service, and managing an enthusiastic team. You will be accountable for inventory oversight, merchandising efforts, employee leadership, and enhancing the overall retail experience.

Key Responsibilities

• Develop and implement effective sales plans to reach revenue targets and boost profitability.
• Analyze sales data and customer trends to uncover cross-selling and upselling opportunities.
• Manage product placement, promotional activities, and merchandising to maximize sales impact.
• Optimize store scheduling while maintaining budget and controlling payroll expenses.
• Maintain accurate inventory through managing shipments, markdowns, recalls, and regular stock audits.
• Adhere to company policies for asset protection and loss prevention, including cash handling procedures.
• Ensure workplace safety by compliance with regulations and overseeing incident reporting.
• Coordinate store arrangement including stockroom organization, cashier stations, and operational areas for efficiency.
• Recruit, train, and inspire a high-performing retail team, fostering a positive and collaborative workplace.
• Provide continuous coaching to staff to meet performance goals and deliver superior customer service.
• Manage the integration of online and offline sales channels, ensuring smooth fulfillment of online orders and satisfaction.
• Train employees on omni-channel technologies and customer engagement strategies.
• Model outstanding customer service and manage customer feedback professionally and promptly.
• Implement the GEOX Service Model and maintain brand visual merchandising standards that align with corporate directives.

Qualifications

• University or college degree, or equivalent experience in retail management.
• At least two years' experience managing retail operations, preferably in fashion, apparel, or footwear.
• Excellent communication skills with the ability to motivate and engage team members effectively.
• Strong leadership skills focused on coaching and developing staff performance and careers.
• Good analytical skills used to interpret sales data and make business decisions.
• Proficiency in Microsoft Excel and familiarity with point-of-sale (POS) systems.
• Business awareness with knowledge of retail performance metrics.
• Ability to organize and manage multiple responsibilities efficiently under deadlines.

Core Competencies

• Enthusiasm for retail and customer service excellence.
• Accountability and leadership with strong teamwork and communication capabilities.
• Adaptable, flexible, and committed to ongoing professional development.

Physical Requirements

• Capability to stand, walk, bend, crouch, and reach for prolonged periods.
• Ability to lift merchandise weighing up to 30 pounds and move store fixtures as necessary.

Compensation and Benefits

• Annual starting salary of $57,000 plus eligibility for monthly bonuses.
• Comprehensive medical and dental insurance plans.
• Extended health and dental benefits beyond basic coverage.
• Access to Employee Assistance Program for personal support.
• Paid time off for rest and personal matters.
• Opportunities for career progression and professional development within the company.

About GEOX

GEOX is a prominent international footwear and apparel brand renowned for innovative, high-quality products that combine style, comfort, and performance. Become a member of our growing team and elevate your retail career with us.