Staff Cafeteria Supervisor

About the Company

Become part of a hotel integrated within the Accor network, which features over 45 brands, 5,500 hotels, and 10,000 food and lifestyle outlets worldwide. This organization values your unique contribution and offers numerous opportunities for growth. Every interaction and action fuels positive experiences for customers, colleagues, and the environment, reflecting a commitment to responsible hospitality and heartfelt service.

Role Overview

The Staff Cafeteria Supervisor manages the daily functions of the employee dining area to ensure a clean, inviting, well-organized, and efficient meal service for all staff members.

Key Responsibilities

• Oversee daily cafeteria operations during all meal times, guaranteeing timely service of breakfast, lunch, dinner, and other meals.
• Prepare buffet stations, dining spaces, beverage counters, and service tools ahead of meal periods.
• Coordinate with the kitchen team to track food supply continuously and arrange restocking as needed.
• Maintain standards of food presentation, portioning, and service quality.
• Manage colleague flow, especially during busy periods, to ensure orderly service.
• Ensure proper closure, cleanliness, and readiness of the cafeteria after each meal session.
• Organize special meal provisions for operational demands, events, or night shifts as necessary.
• Foster a positive and friendly dining atmosphere, actively engaging with employees to gather feedback on food and service quality.
• Respond professionally to concerns, escalating repeated issues to relevant departments.
• Collaborate with kitchen and human resources teams to enhance the employee dining experience and encourage respectful use of facilities.
• Guarantee compliance with food safety, hygiene, HACCP, and health and safety regulations through regular inspection of food quality, storage, and equipment maintenance.
• Implement proper labeling and handling procedures for all food items.
• Oversee team members including cafeteria attendants, conducting daily briefings, task distribution, attendance and performance monitoring, and on-the-job training.
• Coordinate with stewarding, engineering, and housekeeping to ensure adequate supplies, cleanliness, and maintenance of cafeteria operations.
• Maintain accurate records of meal counts, checklists, attendance, and inventory, and support waste minimization efforts.
• Report operational challenges and suggest feasible improvements to management.

Qualifications & Experience

• A diploma or bachelor's degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline is required.
• At least 2 to 3 years of experience in food and beverage or staff cafeteria roles within hotels or hospitality sectors.
• Minimum of 1 to 2 years in a supervisory capacity.
• Experience in upscale hospitality settings and participation in property pre-opening are preferred assets.

Additional Information

At Gamra by Mantis, inspired by nature, culture, and adventure, we strive to craft meaningful experiences. As a member of the Accor family, we seek individuals devoted to hospitality excellence and authentic service to deliver memorable guest experiences.