Shift Leader

Overview

At Papa John's, we value the uniqueness each team member brings, which strengthens our team and sets us apart. We are looking for a Shift Leader to oversee shifts and work areas in our restaurant located in St Peters, Prince Edward Island, to ensure top-quality products and exceptional customer service contributing to the restaurant's profitability.

Key Responsibilities

• Strictly follow standards and procedures for each station, including dough handling, accuracy, and portioning; prepare quality products and maintain proper holding times.
• Consistently work towards achieving company product goals while minimizing customer complaints and responding effectively to customer needs.
• Comply with all operational policies such as image standards, attendance, safety, and security outlined in the team member handbook.
• Embody company core values, maintain a positive and cooperative attitude, and adapt flexibly to changes.
• Ensure adequate staffing coverage during shifts; provide immediate constructive feedback to address issues.
• Maintain product quality, customer service, and operational performance benchmarks including food and labor costs, cleanliness, and readiness standards.
• Support profit goals by adhering to company guidelines, utilizing the FOCUS System to manage cash, and helping manage inventory levels to reduce losses.

Qualifications & Experience

• High school diploma or GED is preferred.
• Food service certification such as Serv-Safe or local/state equivalent is desirable.
• Previous experience as a restaurant shift leader is advantageous.
• Stable and successful employment history.
• Minimum age 18 years.
• Ability to work extended hours (generally 32+ hours weekly), including nights, weekends, and emergency shifts.
• Capability to perform duties across all restaurant positions as required.

Skills & Competencies

• Effective planning and prioritization skills.
• Strong communication abilities.
• Focus on continuous process improvement.

Company Values

• Everyone Belongs: We believe that connection and belonging are fundamental to our success.
• Do The Right Thing: We prioritize integrity and quality, making ethical decisions even in difficult situations.
• People First: We foster positive experiences by caring for our team members.
• Innovate To Win: We pursue creative and improved ways of working.
• Have Fun: We find joy in our work and celebrate achievements as a team.

Core Competencies

• Customer Centric: Using data and insights to build excellent customer relationships.
• Results Driven: Persisting optimistically to deliver measurable outcomes.
• Continuous Improvement: Embracing risk-taking and challenging the status quo.
• Bias For Action: Leading decisively with agility in a dynamic environment.
• Winning Together: Collaborating cross-functionally to maximize potential.

Additional Information

Papa John’s is an equal opportunity employer and a federal contractor participating in the E-Verify program to confirm employment eligibility. We comply fully with all Right to Work requirements. Official notices are available for review in English and Spanish. We recognize the challenging yet rewarding nature of delivering quality pizza and invite those looking for a meaningful career in a forward-moving company to join us.