Seva Sarathi

About the Role

The Seva Sarathi position at SBI is centered around providing an exceptional customer experience within busy branch locations. These representatives play a key role in greeting visitors, understanding their banking needs, guiding them accurately, and facilitating the use of digital banking services to streamline branch interactions.

Key Responsibilities

• Warmly welcome each customer upon entry to the branch.
• Assess customer needs and effectively navigate them to the correct service counter or staff member.
• Offer guidance on various digital banking platforms including YONO SBI, UPI, Internet Banking, Mobile Banking, and usage of ATM/CDM machines.
• Support customers in completing forms and undertaking routine banking procedures.
• Manage queues efficiently to maintain organized branch operations and reduce waiting time.
• Encourage adoption of digital channels by promoting awareness of SBI services and products.
• Address routine queries and escalate complex issues to designated branch personnel as required.
• Continuously ensure a high standard of customer service to create a positive banking environment.

Candidate Requirements

• Holding a graduate degree in any discipline is preferred.
• Opportunities are open for fresh graduates as well as candidates with experience.
• Proficiency in English and the local language with strong communication abilities.
• Basic computer literacy is essential.
• A customer-focused mindset with the ability to handle customer interactions sensitively and efficiently.

Technical and Soft Skills

• Experience in customer handling and relationship management.
• Strong communication and problem-solving capabilities.
• Fundamental understanding of banking operations and digital banking platforms.
• Ability to work collaboratively within a team and manage time effectively.

Preferred Background

• Previous experience in customer service roles particularly within banking, retail, hospitality, front office, or field sales is an advantage but not necessary.