Service Desk Officer - Victorian Local Government Opportunities

About the Role

Exciting Service Desk Officer positions are opening soon with several councils across Victoria, Australia. These roles are ideal for IT professionals who excel at resolving technical issues and delivering outstanding end-user support within the local government environment.

Key Responsibilities

• Handle first and second-level IT support including incident resolution and troubleshooting.
• Manage user accounts and permissions through Active Directory.
• Deploy and maintain IT hardware such as laptops, desktops, peripherals, and mobile devices.
• Operate ticketing and incident management systems to track and resolve issues efficiently.
• Collaborate with diverse internal stakeholders to meet their IT needs and support requirements.

Required Skills and Experience

• Proficiency with Windows operating systems and Microsoft 365 applications.
• Experience with Active Directory and IT hardware support.
• Competency using ticketing and incident management platforms.
• Strong communication skills and a customer-oriented approach.
• Prior experience in local government settings is advantageous but not mandatory.

Additional Information

If interested, candidates should submit their most recent CV to the contact provided for confidential discussions. These roles reflect contract employment and require onsite attendance in Victoria.