Service Advisor

About the Company

Al-Futtaim Group, founded in the 1930s, has evolved into a diverse and forward-looking private regional enterprise headquartered in Dubai. Operating through five divisions—automotive, financial services, real estate, retail, and healthcare—it employs over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa. The group partners with over 200 iconic global brands, leveraging entrepreneurship and strong customer orientation to grow and adapt to community needs. Al-Futtaim Automotive, part of this group, is a prominent player across 10 countries, representing top automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Their focus is on delivering exceptional multi-channel customer experiences and tailor-made mobility solutions with a workforce of 9,000 individuals dedicated to growth and innovation.

Role Overview

The Service Advisor is a crucial link between customers and the Quick Service Center, facilitating outstanding customer engagement and ensuring efficient service delivery. Responsibilities involve welcoming customers, documenting their service needs empathetically, generating job cards, offering detailed service estimates, overseeing cash and petty cash dealings, and maintaining consistent customer satisfaction. This role requires clear communication, prompt resolution of customer concerns, cultural awareness, and collaborative spirit to support smooth dealership service operations.

Key Duties

• Warmly and promptly greet customers upon arrival.
• Record customer requests accurately, showing understanding and empathy.
• Gather exact details of customer complaints to facilitate effective troubleshooting.
• Explain the details of work and cost estimates to customers clearly.
• Hand over vehicles personally, explaining invoices to customers thoroughly.
• Efficiently prepare and manage job cards ensuring accuracy.
• Ensure all repair orders are created and processed appropriately.
• Monitor workshop processes and communicate realistic delivery timelines.
• Track job progress in the workshop and secure approvals for additional repairs when necessary.
• Handle and log all cash transactions within a 24-hour window precisely.
• Manage cash desk operations and maintain thorough documentation.
• Prepare and balance petty cash vouchers; maintain organized financial filing.
• Regularly deposit cash in the bank while keeping accurate records.
• Provide expert assistance at the parts counter on parts and accessories queries.
• Supervise inventory control, perform regular stock audits and cycle counts.
• Manage returns of parts with quality assessments and proper documenting.
• Promote parts and accessories sales to meet set revenue objectives.
• Adhere to company quality standards and standard operating procedures, immediately report any incidents.

Required Qualifications and Experience

• Bachelor’s degree in Automobile or Mechanical Engineering or a related field.
• Minimum of three years’ experience as a Service Advisor in an automobile dealership environment.
• Solid understanding of automotive dealer and distributor processes.
• Proficiency with SAP software, ERP systems, and MS Office applications.
• Strong skills in customer relations, communication, interpersonal interaction and analytical problem solving.

Additional Information

This position is based in Doha, Qatar and is full-time onsite employment. Al-Futtaim Automotive prides itself on fostering growth opportunities within its staff and driving business through innovation and client focus.