Senior UX Researcher

About the Company

HungerStation operates under the Delivery Hero Group, a leading global local delivery platform active in over 70 countries. Headquartered in Berlin, Germany, the group has been publicly traded on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index, with a mission to deliver a fast, easy, and outstanding delivery experience directly to customers' doors.

Role Overview

This position requires a UX Researcher with a balance of analytical thinking, empathy, and courage to explore user behaviors. The role emphasizes grounding all product decisions at HungerStation in deep user insights rather than assumptions. The incumbent will manage user research throughout the product life cycle, collaborating closely with designers, product managers, and data teams to transform data into actionable user narratives.

Key Responsibilities

• Design and lead comprehensive research projects including goal setting, method selection, user studies, data analysis, and sharing insights.
• Carry out both in-person and remote studies with diverse users across Saudi Arabia and the MENA region, utilizing approaches like intercept interviews, contextual inquiries, and usability tests in public areas.
• Evaluate qualitative and quantitative data to detect user behavior patterns and trends.
• Blend research techniques such as interviews, diary studies, surveys, analytics assessments, and A/B tests.
• Create detailed reports, visual documentation, and presentation materials that influence product and design choices.
• Work collaboratively across product, design, and analytics teams to ensure timely and actionable research outputs.
• Champion the user perspective by clearly delivering insights to stakeholders, transforming empathy into impactful outcomes.
• Establish scalable research methodologies to enhance efficiency and rigor in the research team.

Sample Projects

• Conducting usability testing for onboarding flows at major malls in Riyadh.
• Observing delivery riders and collecting workflow diaries to identify experience challenges.
• Analyzing user surveys and application data to understand churn and retention drivers.
• Leading concept validation workshops to assess early-stage ideas with product and design teams.
• Managing feature validation research for new offerings in Food, Quick Commerce, and FinTech sectors.
• Producing in-depth reports on specific user segments like newcomers, recurring customers, or vendors to inform strategic decisions.

Qualifications

• Fluent in English and proficient in Arabic (mandatory).
• Minimum 5 years' experience in UX Research or Human-Centered Design, preferably in fast-moving, product-focused tech companies.
• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or related disciplines.
• Proficient with diverse qualitative and quantitative methodologies: usability tests, ethnography, concept validation, surveys, heuristic analysis.
• Skilled at synthesizing complex data into clear, structured reports conveying visual stories and actionable insights.
• Strong presentation and communication skills to influence product and technology stakeholders.
• Comfortable conducting field research including interacting with users publicly and onsite sessions.
• Familiarity with tools like Maze, Qualtrics, Dovetail, Typeform, Looker, Excel, and Google Data Studio.
• Experience with design software such as Sketch, Figma, Adobe XD.
• Solid grasp of user-centered design principles and practices.
• Excellent collaboration, interpersonal skills, adaptability, and time management.

Additional Details

Applicants should provide a portfolio or detailed case study demonstrating their UX research work along with their CV.