Room Service Order Taker

About the Role

This position involves providing exceptional food and beverage service to guests, ensuring a polite, professional, and efficient experience aligned with the high standards of Kempinski Hotels in Dubai. The role focuses on taking and processing room service orders accurately and supports overall guest satisfaction to promote sales.

Key Responsibilities

• Collaborate effectively with waitstaff and minibar attendants to coordinate services.
• Engage guests with excellent communication and sales techniques to enhance service quality.
• Answer incoming telephone orders, accurately logging them into the POS system for kitchen and service departments.
• Arrive punctually, adhere strictly to uniform and grooming standards, maintaining a professional appearance at all times.
• Deliver courteous and efficient service consistently, meeting outlet requirements.
• Possess comprehensive knowledge of hotel services and food and beverage offerings to inform guests and promote upselling.
• Manage inventory and supplies to minimize waste and spoilage effectively.
• Maintain cleanliness and organization of the work area and surrounding environment.
• Execute opening and closing procedures as per the outlet's guidelines.
• Handle guest inquiries politely and efficiently, escalating complaints to supervisors and ensuring timely resolution.
• Operate the POS system according to training and departmental responsibilities.
• Comply rigorously with hotel policies, including safety, hygiene, and fire regulations.
• Foster positive relationships with colleagues across departments and attend all mandatory training sessions.
• Assist with inventory checks and any additional duties assigned by department leadership.
• Maintain a motivated, positive attitude and exercise professionalism at all times.
• Understand the department's monthly profit and loss metrics to contribute to business success.
• Lead by example, ensuring flawless delivery of services to uphold Kempinski's standards.
• Act as a service ambassador, upholding the outlet concept and guiding team members accordingly.
• Adapt to new responsibilities as required by business needs.

Required Skills and Qualifications

• Educational background in Hospitality Management or related disciplines.
• Prior experience in food and beverage service roles is essential.
• Ability to communicate and work effectively in a multicultural environment.
• Strong English language skills, both spoken and written.
• Capability to work well under pressure and solve problems proactively as part of a team.
• Excellent telephone communication skills to professionally represent the hotel.
• High-level organizational and time management abilities.
• Consistently demonstrate professionalism, confidentiality, and ethical behavior.
• Work in a safe, methodical, and organized manner.

About Kempinski Hotels

Established in Germany since 1897, Kempinski Hotels epitomizes traditional European luxury hospitality. With locations in prestigious cities and renowned resorts worldwide, the Kempinski brand combines elegance, superb cuisine, and first-class facilities with impeccable service. The hotel chain takes pride in being the preferred choice for discerning leisure and business travelers, blending local ambiance with international service excellence at every property.