Retail Assistant - Merchandise

About Woolworths Supermarkets New Zealand

Woolworths Supermarkets New Zealand operates over 185 stores with a team of 20,000 members nationwide. Our mission is to improve the daily lives of New Zealanders, serving around three million customers weekly. Our company culture is friendly, down-to-earth, energetic, and values mutual respect, openness, and teamwork. We encourage new ideas and collaboration in a supportive work environment.

Key Responsibilities

• Deliver outstanding customer service to enhance shopping experiences.
• Assist with daily store operations and address customer needs promptly.
• Maintain high standards of store presentation and cleanliness.
• Be actively visible and engage with customers, offering personalized assistance and handling inquiries or complaints efficiently.
• Monitor and ensure product freshness and quality on shelves.
• Set up and manage promotional displays and signage to align with campaigns and point-of-sale accuracy.
• Collaborate with team members to facilitate smooth daily operations and contribute to achieving store goals.
• Adhere to safety protocols, identify hazards, and comply with company policies and legal requirements.

Candidate Qualifications

• Customer-focused with a commitment to delivering personalised service that builds loyalty.
• Effective communication and interpersonal skills to interact well with colleagues and customers.
• Maintain a high level of integrity and professionalism, complying with company values and standards.
• Detail-oriented with a proactive attitude to identify and escalate issues as needed.

Work Schedule

• Monday: 6:00 AM to 2:00 PM
• Thursday: 8:00 AM to 4:00 PM
• Sunday: 7:00 AM to 3:00 PM

Employee Benefits

• Access to team discounts on Woolworths Group brand products.
• Participation in a rewards program that recognises and motivates purpose-driven work.
• Availability of Sonder support offering free, confidential 24/7 access to personalized financial, medical, safety, psychological, and physical assistance for employees and their families.
• Opportunities for career growth within a global business offering varied disciplines and a broad business network.

Commitment to Diversity and Inclusion

Woolworths Group values diversity, equity, inclusion, and belonging as fundamental to our mission. We strive to create an inclusive workplace where every individual can be their authentic selves, feel valued, and reach their potential. We welcome candidates from diverse backgrounds and offer support for any adjustments needed during the hiring process.