Reservations Sales Agent

About Langham Hospitality Group

Langham Hospitality Group (LHG), a wholly owned branch of Great Eagle Holdings, hosts an array of prestigious brands such as The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. Operating or developing over 40 properties worldwide across Asia, Europe, North America, Australasia, and the Middle East, LHG maintains a broad international presence.

Situated in Auckland's lively arts and culture hub, Cordis, Auckland by Langham Hospitality Group is a recognized luxury hotel with 642 elegantly furnished rooms and 20 versatile meeting venues. As a part of this esteemed establishment, recognized as New Zealand’s Leading Hotel (World Travel Awards 2024), you will aid in driving enduring growth and offer unmatched guest experiences in a supportive and growth-oriented environment.

Role Overview

We are seeking a personable and well-organized Reservations Sales Agent for a full-time position within our Reservations team. Candidates must already hold work authorization in New Zealand.

Key Responsibilities

• Handle reservations for rooms and food & beverage services promptly and accurately.
• Respond efficiently to guest inquiries via phone and email.
• Maintain precise booking records and update guest information continuously.
• Provide detailed information on hotel amenities, dining options, memberships, and services.
• Recognize and capitalize on opportunities to upsell rooms, dining experiences, and other hotel services.
• Prepare and analyze daily arrival reports systematically.
• Follow up on outstanding bookings, payments, and correspondence.
• Address guest feedback, requests, and complaints with professionalism and empathy.
• Collaborate extensively with Front Office, Food & Beverage, and other hotel departments.
• Provide support for group reservations, training sessions, and other operational duties as needed.
• Ensure all communications and documentation comply with the standards of Cordis and Langham Hospitality Group.

Candidate Requirements

• Experience in reservations, hospitality, customer service, or a related field.
• Strong verbal and written communication abilities.
• Exceptional attention to detail and commitment to accuracy.
• Comfort engaging with guests through phone and email.
• Efficient time management and organization skills.
• Patient and composed demeanor when dealing with guest issues.
• Innate capability to spot sales and upselling potential.
• Ability to work well in a team and develop interdepartmental relationships.
• Comfortable adapting to various booking and hotel management systems.
• Availability to work a flexible rotating schedule across all seven days, covering morning and evening shifts.

Employee Benefits

• Discounted dining and accommodations.
• Complimentary overnight stays at affiliated international hotels.
• Provision of staff meals during shifts.
• Reduced parking fees at $6 per day.
• Uniforms professionally laundered and provided each workday.
• Recognition through milestone service benefits.
• Opportunities for career advancement within Langham Hospitality Group.
• Opportunity to work in New Zealand’s largest hotel with a proud heritage.