Regional Recruitment Manager - Nigeria

About the Role

We are seeking a Regional Recruitment Manager based in Nigeria (Lagos or Abuja) on a 12-month contract basis. This role involves representing Sunway University and collaborating closely with its International Recruitment Office to support student recruitment and conversion efforts within Nigeria. The individual will be responsible for coordinating recruitment processes while maintaining confidentiality and upholding best practices of university data.

Primary Responsibilities

• Participate in in-person and online recruitment and outreach activities aimed at prospective students, their families, and counsellors.
• Work alongside Sunway University’s International Recruitment Office to identify and implement plans for enhancing institutional engagement and recruitment in Nigerian regions.
• Provide detailed, accurate guidance and information to prospective students and education agents regarding study opportunities abroad.
• Offer student counselling support, follow up on admissions matters such as offer acceptance and document submission, and maintain communication through various channels.
• Deliver excellent customer service by promptly responding to inquiries from prospective students and parents encountered at recruitment events and conducting follow-ups to nurture applicants.
• Utilize the Customer Relationship Management (CRM) system effectively to manage and engage assigned leads and applicants.
• Establish and nurture productive relationships with diverse stakeholders in Nigeria’s education sector.
• Represent the university at educational conferences, trade shows, webinars, and virtual or physical events as required.
• Engage in social media outreach and complete online training activities per university directives.
• Assist in organizing and facilitating both virtual and face-to-face events, maintaining databases for post-event follow-up activities.
• Conduct follow-up on event outcomes by compiling interested student data and presenting detailed reports to the university.
• Liaise with internal departments to resolve administrative matters.
• Contribute to market research, intelligence gathering, information management, and preparation of presentations, events, and conferences.
• Manage projects within allocated budgets, monitoring expenses closely.
• Maintain ongoing communication with stakeholders to stay informed of relevant market developments.
• Develop and maintain key contact lists and prepare regular progress reports as agreed.
• Record and manage information from recruitment campaigns and events, tracking leads and candidate engagement in the CRM system.

Qualifications & Experience

• Must hold at least a first degree.
• Previous experience in student recruitment or a related area within the education sector.
• Familiarity with the Nigerian Higher Education system is required.
• Strong organizational and interpersonal skills with the ability to influence and build relationships at multiple levels.
• Excellent proficiency in English, both written and spoken, accompanied by strong communication and presentation capabilities.
• Proficient in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Capacity to handle high workloads, meet deadlines, and demonstrate meticulous attention to detail.
• Willingness to work outside standard office hours and travel frequently for event participation.
• Collaborative team player with a flexible, adaptive approach and high personal motivation.
• Legal eligibility to work full-time in Nigeria.
• Postgraduate or professional qualification in business or marketing is preferred but not mandatory.
• Experience living or studying overseas and knowledge of Malaysian higher education and culture are advantageous.
• Competence in developing marketing campaigns and utilizing social media tools is desirable.
• Strong strategic planning skills and a good network within the education sector.

Additional Information

QS Quacquarelli Symonds is a world leader in higher education services, providing consulting, insights, rankings, and other solutions that support global institutions and learners. This role offers the opportunity to make a meaningful impact within the higher education sector by promoting access to quality education.

QS embraces diversity and equal opportunity, ensuring an inclusive workplace where employees can thrive professionally and personally. Candidates are encouraged to apply even if they do not meet every qualification but possess the passion and ability to succeed.