Receptionist

About NEOHOSTEL Berlin

NEOHOSTEL Berlin - Maxfli Beteiligungs GmbH provides accommodation options tailored to diverse traveler needs, including single rooms and dormitories with up to four beds. Guests may select rooms with private bathrooms or those sharing facilities down the corridor, striking a balance between comfort and budget. The hostel's mission centers on offering clean, functional, and affordable lodging for both short-term visitors and long-term residents. Team members play a vital role in nurturing a warm and inviting environment that encourages repeat hospitality stays.

Role Overview

The Receptionist position at NEOHOSTEL Berlin is a full-time, in-person role located in Berlin. The incumbent will welcome guests, oversee check-in and check-out operations, and provide detailed information on room features, hostel amenities, and nearby attractions. Responsibilities also encompass managing phone and in-person inquiries, coordinating bookings and cancellations, handling payment transactions, and maintaining accurate guest documentation.

Additional duties include supporting clerical and administrative tasks, collaborating with housekeeping and maintenance teams, and ensuring the reception area is orderly and inviting at all times.

Qualifications

• Possess strong skills in reception duties, clerical management, and hospitality processes including check-in/out and records handling.
• Exhibit excellent customer service and communication abilities for effective interactions with guests and colleagues.
• Demonstrate polished phone etiquette to efficiently manage calls, inquiries, and reservations.
• Previous experience in hospitality front desk or reception roles is advantageous.
• Availability to work flexible shifts, including evenings, weekends, and public holidays as required.
• Fluency in German and English is highly preferred; proficiency in other languages is a bonus.
• Strong organizational aptitude, keen attention to detail, and reliability within a dynamic work environment.