Quality Monitoring Specialist - Call Center Telecom Industry
Maadi, Queensland, Australia · Full Time
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- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 7 ਘੰਟੇ ਪਹਿਲਾਂ
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Xceed is seeking a dedicated Quality Monitoring Specialist to join our team in Maadi, Queensland, Australia. This role focuses on quality assurance within call center environments, specifically catering to the GSM mobile telecommunications sector.
Key Responsibilities
- Monitor and evaluate quality metrics within call center operations.
- Ensure compliance with established quality standards and procedures.
- Apply knowledge of telecom industry practices and account management to enhance quality assurance processes.
Qualifications and Requirements
- Proficient English communication skills at B2 level.
- Minimum one year of quality monitoring experience, particularly within call centers.
- Background and familiarity with GSM mobile technology and services.
- Experience working with telecom industry accounts is essential.
- Awareness and understanding of COPC standards and quality frameworks.
Industry
TelecommunicationsLanguages
English