Public Area Supervisor at Raffles The Red Sea

About the Company

Raffles & Fairmont the Red Sea is an integral part of Saudi Arabia's pioneering Red Sea Project, offering two nature-focused luxury resorts. Featuring 361 rooms and 11 unique dining options, including an overwater restaurant overlooking the Red Sea and mangroves, alongside a tranquil spa, the resort epitomizes refined luxury. The property merges Raffles’ renowned graciousness and bespoke service with the natural splendor and sustainability values championed by Red Sea Global, creating an exclusive sanctuary for discerning travelers worldwide.

Key Responsibilities

• Oversee all daily housekeeping activities in public areas such as lobbies, lounges, corridors, elevators, restrooms, restaurants, meeting spaces, and the spa to ensure operational excellence.
• Perform consistent inspections to guarantee that cleanliness, presentation, and brand standards of public spaces adhere strictly to Raffles specifications.
• Manage cleaning schedules, allocate tasks, and deploy manpower efficiently to maintain standards.
• Supervise the appropriate usage, storage, and inventory control of cleaning tools, chemicals, and supplies.
• Maintain a serene, elegant, and inviting environment in all public zones at all times.
• Address guest concerns related to cleanliness or appearance of common areas swiftly and courteously.
• Coordinate special cleaning operations and setups tailored to VIP visits, events, and functions.
• Support service recovery by taking immediate corrective measures and monitoring outcomes.
• Lead, inspire, and develop Public Area Attendants to embody Raffles' service excellence and grooming guidelines.
• Conduct daily meetings to align the team on priorities, VIP schedules, and quality benchmarks.
• Provide ongoing coaching and feedback to sustain high performance and uniformity.
• Assist in performance reviews, staff scheduling, and monitoring attendance.
• Facilitate smooth coordination with Front Office, Guest Relations, Food & Beverage, Engineering, and Security departments to ensure cohesive public area operations.
• Promptly report maintenance issues, damages, and any safety hazards.
• Communicate effectively about public area readiness for events and peak activity periods.
• Uphold strict adherence to Raffles' grooming, hygiene, and professional conduct standards.
• Ensure compliance with health, safety, environmental policies, and sustainability mandates.
• Maintain confidentiality and professional integrity in guest-facing roles.
• Follow hotel policies meticulously including emergency and security protocols.

Qualifications and Experience

• Possess 2 to 4 years of experience in housekeeping or public area management within luxury or five-star hotels.
• Supervisory experience is preferred to effectively lead teams.
• Possession of a diploma or certification in Hospitality Management or Housekeeping Operations is advantageous.

Skills and Competencies

• Demonstrates strong leadership and excellent organizational capabilities.
• Maintains meticulous attention to detail and consistently prioritizes quality.
• Experienced in training, motivating, and managing diverse teams.
• Exhibits proficient communication and coordination skills.
• Efficient in time management and resolving problems effectively.
• Familiar with housekeeping systems and reporting methodologies.

Personal Attributes

• Professional, poised, and self-assured demeanor.
• Remain calm, proactive, and composed especially under pressure.
• Committed to upholding a refined luxury environment.
• Willing to work flexible hours including weekends and holidays.
• Trustworthy, discreet, and reliable in all responsibilities.

Additional Information

• Strong awareness of ultra-luxury guest expectations and alignment with brand standards.
• Experience in project coordination, scheduling, and document control during pre-opening phases is required.
• Previous pre-opening experience is mandatory.
• Approaches work with proactivity, ownership, and accountability.
• Exemplary grooming and personal presentation consistent with luxury brand norms.