Product Manager - Customer Data Platforms (CDP)

Overview

The Product Manager role focuses on delivering comprehensive Guest 360 solutions, emphasizing Customer Data Platforms (CDP), customer journey analytics, and data-driven customer experience enhancement. This position serves as a liaison connecting business, data, and engineering teams to convert customer requirements into actionable outputs that improve personalization, omnichannel interaction, and product engagement.

Key Responsibilities

• Maintain and prioritize the product backlog relating to Guest 360 and Customer Journey Analytics projects.
• Convert business needs into well-defined user stories, acceptance criteria, and tangible delivery plans.
• Monitor product performance metrics and feature adoption to drive usage and customer impact.
• Utilize customer datasets, including CRM, behavioral, and transactional data, to guide product enhancements.
• Coordinate closely with other Product Managers to synchronize efforts with the overall Guest 360 strategy and roadmap.
• Collaborate extensively with multidisciplinary teams such as data analysts, engineers, customer experience specialists, and marketing to achieve seamless integration of CDP and analytics.
• Assist with the implementation and refinement of CDP systems including platforms like Adobe, Salesforce, and FirstHive.
• Promote a customer-focused mindset to optimize personalization and multichannel user experience.

Qualifications and Experience

• Minimum of seven years in a Product Owner, Product Manager, or equivalent role within data, digital, or customer platform domains.
• Practical knowledge and hands-on exposure to Customer Data Platforms such as Adobe, Salesforce, or FirstHive.
• Deep expertise in customer journey analytics, personalization techniques, and omnichannel customer experience management.
• Demonstrated skills in backlog management, feature prioritization, and delivering results centered on value generation.
• Experience in tracking product adoption, usage, and performance analytics to inform continuous improvement.
• Strong abilities in stakeholder engagement, communication, and facilitating cross-functional teamwork.
• Familiarity with Agile methodologies including Scrum and SAFe.

Additional Details

Etihad Airways represents the UAE’s national airline and is committed to pioneering advancements in global aviation. Operating from Abu Dhabi, the company connects diverse cultures with the ambition of doubling its fleet, extending its network, and developing talent as part of its "Journey 2030" vision, creating an environment where the world serves as your workplace and delivering exceptional experiences.

Recruitment Notice

Applicants should be vigilant against fraudulent hiring schemes impersonating the Etihad group. The recruitment process does not require financial exchange or sharing of sensitive personal or financial information. Official interviews are conducted in person, via video, or phone, and any request for payment should be considered a scam.