Pharmacy Operations Support Specialist

Overview

This opening is for a Pharmacy Operations Support Specialist position located in Canada, assisting specialty pharmacy services to ensure patients receive precise, timely, and compliant healthcare solutions. The role focuses on streamlining daily operations including patient intake, benefits coordination, authorization management, order handling, and inventory oversight.

Key Responsibilities

• Oversee daily specialty pharmacy processes such as intake, benefits verification, prior authorization follow-ups, financial aid arrangement, and prescription order management.
• Delegate assignments, provide guidance to team members, monitor performance metrics, and uphold organizational policies.
• Measure and analyze key performance indicators including turnaround times, claims processing success, call handling effectiveness, dispensing precision, shipment schedules, and inventory accuracy.
• Detect and resolve operational obstacles, escalate complex issues as necessary, and promote workflow improvements.
• Collaborate closely with pharmacists, healthcare providers, payers, distribution channels, and customer service to guarantee compliant and prompt service delivery.
• Maintain and update standard operating procedures, quality controls, and documentation supporting accreditation, privacy, safety, and regulatory standards.
• Drive continuous improvement efforts by refining training content, enhancing processes, and validating operational upgrades.
• Manage specialty inventory including temperature-sensitive and controlled substances, conducting reconciliations, cycle counts, and addressing discrepancies.

Qualifications and Experience

• Bachelor’s degree in healthcare administration, pharmacy operations, business, or a related area, or equivalent professional background.
• At least three years of experience in pharmacy operations, specialty pharmacy, healthcare services, or pertinent sectors.
• Preferable prior leadership or supervisory experience in operational settings.
• Familiarity with pharmacy workflows, compliance regulations, and quality management practices.
• Strong analytical skills with experience monitoring performance indicators and enhancing processes.
• Excellent interpersonal communication and collaboration skills for effective teamwork within and outside the organization.
• Ability to manage competing priorities efficiently in a dynamic and detail-focused environment.
• Additional credentials such as project management certification, pharmacy technician registration, or pharmacist licensure are advantageous.

Compensation and Benefits

• Competitive remuneration estimated between CAD 55002 and CAD 109901 annually.
• Fully remote full-time role available for candidates based in Canada.
• Comprehensive healthcare package covering medical, dental, and vision care.
• Wellness initiatives supporting physical, emotional, financial, and social health.
• Family-oriented benefits including caregiver support, parental leave, adoption assistance, and family-building services where eligible.
• Opportunities for professional development, training, mentorship, and career advancement.
• Engagement in employee communities, volunteer programs, and workplace activities.

Additional Information

This position is recruited through an AI-driven matching process that ensures fair and objective candidate evaluation, with the hiring decision made by the partner company managing all subsequent steps. Applicants are advised of data privacy practices related to their application and the use of AI tools in the recruitment process, with human oversight retained throughout. Applicants seeking further data processing details may inquire accordingly.