Partner Success Lead

About the company

Journify Learning is an evidence-driven AI assistant built to help special education teams work more efficiently and effectively. The platform supports educators in several U.S. states by helping teachers, school leaders, and districts personalize learning and improve compliance through one streamlined, intelligent product. The company is supported by leading edtech investors such as NewSchools Venture Fund and Reach Capital, and has earned recognition from Digital Promise for Responsible AI, ESSA Tier 4 Research-Based Product status, and major wins including the Tools Competition and the K-12 track of the ASU+GSV Summit's GSV 50 Cup.

Journify is focused on advancing responsible, evidence-based AI in classrooms and changing how special education teams collaborate and operate. If you care about the intersection of artificial intelligence, equity, and meaningful impact in education, this role is aligned with that mission.

Role overview

Journify is hiring a relationship-focused Partner Success Lead to support school and district partners across the entire customer lifecycle. The role covers everything from pilot onboarding to implementation, ongoing engagement, and renewal. You will act as a trusted advisor, help educators get the most from the platform, advocate for partner needs internally, and make sure customers realize lasting value.

This position is well suited to someone who enjoys a fast-moving, educator-first environment, is comfortable building strong relationships, and can work across teams to improve the overall partner experience.

Responsibilities

• Develop and nurture strong partnerships with school and district clients through every stage of the journey, starting with pilot programs and continuing through full rollout.
• Own onboarding and training experiences that help educators become confident users and encourage product adoption.
• Track account health and engagement levels, spot early warning signs, and take action to keep districts seeing value from the platform.
• Act as the main subject matter resource for the product, guiding users through issues and helping them achieve better outcomes.
• Work closely with sales and product teams to shape messaging, suggest product enhancements, and identify growth opportunities.
• Develop and update support materials and communication that educate, guide, and engage the educator community.

Requirements

• Between 2 and 4 years of experience in SaaS customer success or implementation.
• At least 2 years of experience working as a teacher, school administrator, or instructional coach.
• Strong understanding of the needs, schedules, and pain points of K-12 special education professionals.
• Genuine commitment to improving education, particularly for students receiving special education support.
• Excellent written and spoken communication skills.
• Comfort with technology and data analysis, plus the ability to learn new tools quickly.
• Collaborative, self-driven, and solution-focused with positive energy.

Application process

Applicants must submit a 150-300 word response covering why they are interested in Journify, why they are a strong fit for the role based on relevant experience, and what motivates them most about supporting special education teams. After applying through LinkedIn, candidates are asked to email their response and resume to support@journify-learning.com by July 20. Those who complete this extra step will be given priority consideration.

About the mission

The role sits at the intersection of AI, education equity, and special education impact. Journify is looking for someone eager to contribute to a product and mission that supports educators and improves outcomes for students.