Operator Success Coach

Role Overview

The Operator Success Coach acts as a key business consultant dedicated to aiding operator development, ensuring excellent operational performance, maintaining food quality and safety, and enhancing guest satisfaction by consistently upholding Krispy Krunchy Foods (KKC) brand standards. This position entails working directly in the field to support post-opening store performance and ongoing operational excellence within a designated business unit, focusing on continuous advancements.

Key Duties and Responsibilities

• Stimulate sales growth, increase profitability, improve operational efficiency, and enrich guest experience by coaching Operators on food preparation standards, merchandising, packaging, promotional activities, labor management, and operational execution.
• Perform scheduled store inspections to evaluate operational effectiveness, reinforce compliance with brand standards, analyze business outcomes, and foster ongoing improvement initiatives.
• Examine key performance indicators (KPIs) to detect trends and weaknesses, collaborating with Operators to develop improvement strategies.
• Accurately record operational strengths, weaknesses, and action plans, maintaining transparent communication with Operators and leadership.
• Deliver continuous onsite coaching and training to Operators and their teams utilizing the latest Operations Execution Manual and approved training resources.
• Assist Operators in addressing challenges such as food quality issues, product credits, equipment malfunctions, customer concerns, and service escalations.
• Ensure strict adherence to food safety protocols, sanitation measures, and operational procedures consistent with company policies.
• Model and coach best practices concerning food handling, storage, cleanliness, point-of-sale systems, back-office tasks, and daily operational routines.
• Utilize Salesforce or approved business tools to log store activities, monitor follow-ups, track improvement opportunities, and facilitate interdepartmental communication.
• Collaborate closely with Store Opening teams to guarantee smooth transitions from launch through stabilization and foster long-term operational growth.
• Implement operational directives and initiatives in line with guidance from Regional Operations Leaders and cross-functional partners.
• Participate in planning and alignment discussions within the business unit to ensure consistent execution across markets.
• Support operational activities during food shows, training events, and other field initiatives as assigned.
• Provide assistance with pre-opening and opening activities as directed by leadership.
• Establish and maintain strong relationships with Operators and store staff through ongoing communication, coaching, support, and follow-up.
• Uphold professionalism, integrity, accountability, and dedication to company values and brand standards in all interactions.

Qualifications and Requirements

• Possess or obtain a current ServSafe Food Manager Certification within 60 days of hire.
• Have 3 to 5 years of experience in restaurant, convenience store, retail, or foodservice operations; experience supporting multi-unit, franchise, or licensed operations is preferred.
• Demonstrate comprehensive operational knowledge including food safety, sanitation, merchandising, labor management, guest service, point-of-sale systems, and back-office operations.
• Exhibit strong skills in coaching, communication, organization, and building relationships.
• Ability to analyze operational performance data, prioritize key areas for improvement, and manage multiple tasks simultaneously.
• Capable of working independently in a field setting while maintaining effective communication and accountability.
• Proficiency with Microsoft Office Suite, Salesforce, and other business software is advantageous.
• Willingness to travel up to 80%, which may include overnight stays, air travel, evenings, and weekends.
• Possess a valid driver’s license with a clean driving record and comply with company travel policies.
• Physically able to lift up to 50 pounds regularly, stand for long periods, drive extensive distances, bend, twist, and work on ladders.
• Must reside within the assigned business unit.

Key Competencies

• Solid business insight and strong problem-solving abilities related to operations.
• Skilled at influencing Operators and teams using effective coaching, clear communication, and follow-up actions.
• Capable of interpreting business performance data and devising actionable plans for operational improvements.
• Excellent organizational and time management skills with adaptability to fast-changing priorities.
• Able to foster strong cross-departmental partnerships and communicate efficiently at all organizational levels.
• Remain calm under pressure while juggling multiple projects and priorities in a dynamic environment.

Benefits Package

• Comprehensive Medical, Dental, and Vision Insurance plans.
• 401(k) retirement plan with company matching contributions.
• Wellness programs to support employee health and wellbeing.
• Unlimited Paid Time Off policy to encourage work-life balance.
• Continuous team member development opportunities for career growth.