Operations Manager

About The Role

We are representing a popular food and beverage restaurant and lifestyle brand based in Singapore known for its quality dining experiences and exceptional guest service. As the operation has expanded, they are seeking a dedicated individual to take charge of overall operational management. This position requires expertise both on the floor and behind the scenes, with a focus on maintaining high standards through effective leadership rather than micromanagement. Attention to detail is considered a key element of the brand.

Key Responsibilities

• Supervise daily restaurant activities including front and back of house ensuring consistent adherence to service quality, standards, and operational efficiency.
• Lead recruitment, scheduling, training, performance management, and ongoing leadership of the operations team.
• Manage relationships with vendors and suppliers by negotiating contracts, terms, and maintaining a reliable supply chain.
• Oversee profit and loss statements, control expenses, and identify improvement opportunities to enhance margins without sacrificing guest satisfaction.
• Ensure full compliance with Singaporean food safety, hygiene protocols, licensing, and relevant governing regulations (SFA, NEA, URA).
• Coordinate opening and closing procedures and enforce standard operating procedures throughout all operational points.
• Address escalated concerns from guests and staff promptly and judiciously.
• Implement operational enhancements including systems, processes, and workflows that support business growth and scalability.

Candidate Profile

• 5 to 8 years of experience in food and beverage or hospitality operations, with at least 2 to 3 years in a managerial capacity.
• Demonstrated hands-on management of multi-faceted restaurant or F&B operations from start to finish.
• Skilled leader capable of coaching junior staff and confidently managing senior personnel conversations.
• Familiarity with Singapore's F&B regulatory landscape including SFA, NEA food hygiene standards, and licensing requirements.
• Business savvy with a strong understanding of food and labor cost management and financial drivers.
• Ability to remain calm under pressure and make quick decisions when challenges arise.
• Competent in using POS platforms, scheduling applications, and conducting basic operational reporting.

Ideal Traits

• Leads actively from the ground floor, engaging directly with the team.
• Maintains high operational standards even during high-demand periods such as weekend nights.
• Anticipates inefficiencies and resolves them proactively and discreetly.
• Seeks an ownership role with broad operational responsibilities rather than a narrowly defined function within a large corporation.

Compensation

A competitive base salary will be offered, aligned with the candidate's experience and capabilities.

Additional Information

Even if you don't meet every qualification, you are encouraged to apply. Candidates close to the criteria will be considered and supported in the process.