Operations Coordinator
Banyo, Queensland, Australia · Full Time
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Job description
Position Overview
We are seeking an experienced Operations Coordinator to become part of a reputable and supportive operations team, focusing on managing the entire lifecycle of import and export shipments. This role demands hands-on involvement and suits candidates with a background in freight forwarding or logistics who value precision, ownership, and delivering excellent customer service.
Work Schedule
The position operates Monday through Friday, from 8:30 am to 5:00 pm, with potential to convert into a permanent role for the suitable applicant.
Key Responsibilities
- Manage import and export shipments from initial booking to final delivery.
- Coordinate with customers, suppliers, carriers, and international offices to ensure seamless shipment execution.
- Adhere to Australian Customs regulations and follow internal Quality Management System procedures.
- Arrange transportation and monitor shipments to meet customer service standards and key performance indicators.
- Maintain precise records of shipments, including tracking information and updating systems regularly.
- Process invoicing within designated timeframes.
- Review shipment documentation to confirm accurate costing and profitability.
- Maintain proactive communication with customers regarding shipment status updates, delays, or alterations.
- Carry out company collections using a company vehicle.
Candidate Profile
- Demonstrated experience in freight forwarding or logistics is essential.
- Proficient in using CargoWise software.
- Strong familiarity with export operations and relevant documentation.
- Exceptional attention to detail combined with strong organizational capabilities.
- Excellent verbal and written communication skills.
- Competent with computers, including Microsoft Word, Excel, and freight management systems.
- Able to prioritize multiple deadlines efficiently in a dynamic environment.
- Customer-oriented mindset with proficient problem-solving skills.
- Possession of a valid Australian Driver's Licence.
- Knowledge of Dangerous Goods is an advantage.
Industry
Staffing & Recruitment