Operations Assistant

About Talenversity

Talenversity provides a platform that enables emerging professionals to discover their strengths and connect with Canadian CA and CPA firms, helping firms achieve greater efficiency through quality-driven services while supporting individual skill enhancement.

Roles and Responsibilities

• Offer daily administrative and operational support to the management team.
• Communicate with clients via phone and email to request documentation and update on progress.
• Manage and maintain digital and physical client records and files.
• Upload, download, and organize documents on client portals systematically.
• Draft professional emails, letters, and other official communications.
• Keep Excel trackers updated and prepare operational reports.
• Schedule meetings and manage calendars as needed.
• Follow up with clients regarding pending documents and invoice communications.
• Assist with HR administrative tasks such as employee onboarding and interview scheduling.
• Deliver basic IT support including troubleshooting Microsoft Outlook, Office applications, printers, and software issues.
• Coordinate with internal teams to ensure timely task completion.
• Complete other administrative and operational tasks as required.

Desired Candidate Profile

• Bachelor's degree in Commerce, Business Administration, Computer Applications, or related fields.
• 1 to 3 years of relevant experience in administration, operations, back-office, or office coordination roles.
• Proficiency with Microsoft Office suite, especially Excel, Word, Outlook, and Teams preferred.
• Strong communication skills in English, both written and verbal.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Attention to detail and accuracy in all tasks.
• Basic understanding of computer hardware and software troubleshooting is beneficial.
• Ability to work independently as well as collaboratively within a team.
• Experience in accounting firms, CA/CPA firms or professional services is advantageous.