Mobile Case Manager

About the Company and Role

EML Group is a prominent company specializing in Workers Compensation and Personal Injury Claims Management, with a mission to assist individuals in reclaiming their lives by supporting their return-to-work journeys. Having grown to a team of over 4,000 employees, EML fosters a learning environment that encourages ongoing employee development for long-term career opportunities.

This role involves joining a diverse NSW-based team with a main office in Sydney CBD. As a Mobile Case Manager dedicated to the Police portfolio, you will leverage your case management experience to manage your daily schedule independently while providing timely, personalized face-to-face claims management and on-site treatment approval services compliant with legislation.

During an initial onboarding phase lasting four weeks, full-time presence at the office is required to ensure thorough training and a smooth integration into the role.

Your geographical area of responsibility will be within the Southern regions of NSW, encompassing travel between Wollongong and Albury.

This is a 12-month full-time contract, involving on-road service four days per week with the option to work from home one day weekly.

Key Duties

• Offer tailored in-person assistance to employees and employers over mutually agreed periods alongside the Case Manager.
• Provide expert advice on workers compensation to various stakeholders including workers, employers, and healthcare providers.
• Conduct visits to community locations such as workplaces and medical clinics.
• Proactively drive optimal recovery outcomes and facilitate early, sustained return to work for injured workers.
• Collaborate with Case Managers, healthcare providers, employers, and Return to Work Specialists when necessary.

Candidate Profile

• Demonstrated experience in case management with proven success in returning individuals to work.
• Strong knowledge of NSW workers compensation legislation and associated regulations.
• Skilled in active listening and conflict resolution, with empathy for people recovering from physical or psychological injuries, focused on maximizing rehabilitation and return-to-work outcomes.
• High attention to detail, excellent organizational abilities, and proficient communication skills both written and verbal.
• Familiarity with medical terminology and typical injury recovery timelines.
• Possession of a personal vehicle meeting safety standards (5-star ANCAP rating), valid insurance, and an unrestricted NSW driver's license.

Additional Information

Working Schedule during initial onboarding requires commuting to Sydney CBD office five days per week. Post-onboarding includes travel and remote work components, servicing designated regions throughout southern NSW.

Employee Benefits and Culture

• Inclusive and diverse workplace committed to respect, integrity, and equal opportunity.
• Supportive, innovative team culture fostering collaboration.
• Flexible work-from-home arrangements after training completion.
• Corporate wellbeing initiatives including discounted health insurance and gym memberships.
• Access to retail discounts via rewards programs.
• Annual recognition and performance rewards.
• Comprehensive professional development and learning opportunities.
• Company events and quarterly award ceremonies celebrating achievements.
• Paid parental leave up to 16 weeks, plus superannuation benefits.