Lobby Host / Hostess

About Anantara Hotels & Resorts

Anantara Hotels & Resorts, established in 2001, is a distinguished global luxury hotel and resort brand rooted in Thai heritage, embodying authentic hospitality inspired by the Sanskrit term meaning 'without end'. Committed to providing lasting memorable experiences, the brand operates in prime locations worldwide including beaches, islands, cultural sites, and major cities. Anantara encourages those passionate about warmth, generosity, and heartfelt hospitality to join their team in Dubai at the Anantara The Palm Dubai Resort.

Primary Responsibilities

• Greet guests warmly upon arrival and provide a gracious farewell following established operating procedures.
• Assist guests with inquiries and requests regarding resort activities and services.
• Maintain consistent high standards of guest service within the reception area at all times.
• Proactively gather and address guest feedback and preferences to improve satisfaction levels.
• Ensure guest errands and requests are carried out efficiently as directed.
• Maintain adequate stock of welcome beverages, refreshing towels, and special departure arrangements.
• Arrange transportation services for guests, including coordination with boat captains, bell staff, buggy, seaplane, and airport transfers.
• Effectively manage difficult situations in line with resort policies and procedures.
• Perform all duties promptly and efficiently to meet the resort’s objectives in alignment with policies and procedures.
• Report and communicate guest complaints and compliments quickly to relevant management personnel.
• Keep supervisors informed of any significant issues or unusual matters.
• Ensure the safety and security of guests’ belongings throughout their stay.
• Comply strictly with company policies and standards at all times.
• Participate actively in promoting additional services, including Spa treatments, Food & Beverage outlets, and excursions.
• Engage in behavioral and vocational training to enhance skills and foster multifunctionality within related work areas.
• Ensure all team members adhere to safety regulations and operational procedures.
• Enforce house rules and encourage fellow team members to maintain workplace standards and professionalism.
• Foster a positive working relationship with colleagues to promote a collaborative and harmonious work environment.
• Consistently project a positive image of the company, resort, and department both internally and externally.