Key Account Manager

Work Location

This full-time position requires employees to work entirely from their base office in Hyderabad.

About Swiggy Assure

Swiggy Assure is the B2B supply platform of Swiggy, targeting both HoReCa (hotels, restaurants, and caterers) and non-HoReCa (direct-to-consumer brands). It offers fresh, locally sourced high-quality kitchen supplies such as vegetables, dairy, pulses, and imported goods.

Role Overview

As a Key Account Manager, you will be responsible for acquiring and engaging independent single-outlet restaurants across a designated city. Acting as the primary contact for these restaurants, you will develop a deep understanding of their operations, challenges, and goals, helping them grow their order volumes, visibility, and customer interaction. The role is highly consultative and field-focused, requiring adaptability, resourcefulness, and a sincere commitment to partner success. It offers an excellent opportunity to advance consultative sales capabilities, gain insights into restaurant management, and build a scalable career path.

Primary Duties

• Manage and cultivate strong, lasting relationships within your assigned geographic territory.
• Engage intensively through in-person visits, offering product demonstrations, ROI analysis, and conveying the mutual benefits of partnering with Swiggy.
• Practice consultative sales by assessing restaurant needs by inquiring about their current channels, logistics, marketing strategies, and business objectives.
• Present Swiggy’s offerings as solutions tailored to their business rather than mere product features.
• Oversee complete relationship management, from pitching and negotiation to activation and ongoing support monthly.
• Use data-driven insights to monitor adoption metrics, diagnose underperformance, troubleshoot issues, and make necessary adjustments.
• Drive revenue by owning territory targets and managing pipeline and conversion rates effectively.
• Demonstrate advanced expertise in Excel or equivalent spreadsheet tools to manage extensive data related to city and company-wide operations.
• Continuously monitor restaurant industry trends, competitor activities, and local market changes to provide field feedback that shapes product development.
• Conduct approximately 80 to 90 face-to-face meetings with restaurant partners each month.

Candidate Profile

• Minimum 1 year of experience in B2B sales, field sales, or business development, ideally within FMCG, food & beverage, or hotel sectors.
• Proven history of meeting or surpassing sales targets while effectively managing personal sales pipelines.
• Ability to commit to ownership and continuous growth of an assigned restaurant partner portfolio in a fast-paced, round-the-clock restaurant environment.
• Strong proficiency with data handling, including the ability to create pivot tables, use VLOOKUP, and build dashboards independently in Excel or similar tools.
• Preferably holds a postgraduate degree in marketing, sales, or a related field.

Equal Opportunity

The company offers equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, disability, or any protected status as per applicable laws.