IT Systems Administrator

About Zensurance

Zensurance is transforming the commercial insurance landscape for Canadian businesses by providing a streamlined, digital-first platform. This innovative InsurTech company combines cutting-edge technology with expert knowledge to offer customized insurance solutions that support business success. Recognized for rapid expansion and industry influence, Zensurance has earned accolades such as Deloitte's Technology Fast 50 and Fast 500 and has been named among the Top Insurance Employers.

Role Overview

We are seeking an IT Systems Administrator to join our expanding IT department. Reporting to the Associate Director, IT, this hands-on role emphasizes managing IT systems with a focus on automation, scalability, and security. The successful candidate will troubleshoot issues independently, automate manual processes via APIs, and collaborate with various business teams to translate needs into technical solutions.

Key Responsibilities

• Manage IT applications and services including JumpCloud, Google Workspace Enterprise, Slack, Zoom, and Confluence/Jira.
• Configure and oversee access and identity management for third-party platforms such as Salesforce, Zendesk, RingCentral, and Microsoft 365.
• Automate repetitive processes using APIs to create scalable and repeatable workflows.
• Plan and execute IT projects including deploying new services and migrating tools.
• Engage with stakeholders to understand requirements and provide bespoke technical solutions.
• Deliver Tier 2 support by diagnosing root causes, managing issue resolution, and escalating complex problems as needed.
• Draft and maintain technical and user-friendly IT policies and procedures.
• Perform additional duties as assigned.

Qualifications

• Minimum of 3 years' experience in IT infrastructure or support roles.
• Post-secondary diploma or university degree in a relevant technical or vocational field, or equivalent experience.
• Proven experience with Single Sign-On (SSO), VPNs, and multi-factor authentication (MFA) systems.
• Familiar with SSO connectors including SCIM and Just-In-Time provisioning.
• Strong skills in API utilization and automation solution development.
• Practical experience managing centralized Identity and Access Management (IAM) and IT support platforms like Jira Service Management.
• Hands-on proficiency with tools such as JumpCloud (or Okta), Google Workspace Enterprise, Office 365, and Salesforce.
• Capability to use data and metrics to prioritize tasks and translate stakeholder needs into technical requirements.
• Bonus: Experience with agile project management and workflows.

Perks and Benefits

• Remote-first workplace offering flexible work arrangements.
• Home office allowance for setting up a comfortable workspace.
• Provision of essential, high-quality technology equipment for work.
• Half-day offs prior to public holidays.
• Flexible healthcare and dental coverage, inclusive of mental health supports for families.
• Health and personal spending accounts for wellness initiatives.
• Parental leave top-ups to support family needs.
• Financial support for educational growth including courses, conferences, books, and memberships.
• Opportunities for learning and career development with industry professionals.
• Regular team connection events including weekly updates and team-building activities in person and virtually.

Diversity and Hiring Process

Zensurance champions diversity and inclusion and commits to providing accommodations during recruitment. We use AI tools to assist in parts of the application review and interview process but ensure final decisions are human-led. Candidates are encouraged to prepare using AI resources, although usage during interviews is discouraged to maintain authentic interactions.

Compensation

Annual base salary ranges from $75,000 to $90,000 CAD, exclusive of performance bonuses. Actual salary is determined by location, skill set, experience, and other factors. Additional performance-based incentives may be offered.