IT Support Engineer (Remote - West Coast Hours)

About the Company

Pomelo Care is a pioneering virtual healthcare provider specializing in services for women and children, spanning pregnancy, postpartum, pediatrics, menopause, and perimenopause. We integrate continuous clinical care with innovative technology to reach patients early, detect risks promptly, and offer tailored support throughout their healthcare journey. Our multidisciplinary team combines clinical expertise, technology, and operational skills to enhance access to quality care nationwide.

Role Overview

This position is fully remote within the United States, working Pacific Time hours from 8:00 am to 5:00 pm. Although Pomelo is primarily remote, the company maintains offices in NYC and SF, which some employees occasionally utilize.

Key Responsibilities

• Develop an accessible and intuitive technology environment that supports fellow employees effectively.
• Provide primary IT support coverage during West Coast business hours for a mostly remote workforce, including employees at NYC and SF offices.
• Manage onboarding and offboarding processes by provisioning user accounts, dispatching equipment, and retrieving devices when employees leave.
• Enforce security measures across platforms such as Okta, Slack, and Google Workspace to protect patient information.

Candidate Profile

• Minimum of 2 years' experience in IT support or operations roles.
• Excellent communication and customer service skills with a user-focused and empathetic approach.
• Proven ability to work both independently and collaboratively, supporting late-day coverage reliably.
• Proficiency in administering systems like Okta, Google Workspace, and Slack.
• Experience supporting Apple devices in a remote setup, including familiarity with MDM solutions like Iru or Jamf and managing the device lifecycle.

Preferred Qualifications

• Automation experience using Okta Workflows, Slack Workflows, or BetterCloud.
• Familiarity with Slack-based IT ticketing platforms.
• Knowledge of security and compliance tools such as Vanta or Drata.

Why Join Pomelo Care

Working here means becoming part of an early-stage, well-funded, and mission-driven startup focused on patient-centered care. You will gain growth opportunities, challenging experiences, and a fun, collaborative work culture that embraces diversity and inclusion, valuing varied perspectives that mirror the communities served.

Benefits and Perks

• Comprehensive health, dental, and vision insurance for employees and their families.
• Options for high deductible health plans with Health Savings Accounts (HSAs).
• Flexible Spending Accounts (FSAs).
• Participation in equity ownership programs.
• 401(k) retirement plan enrollment.
• Competitive vacation policies.
• Sixteen weeks of paid parental leave.
• Full remote work flexibility within the US.

Compensation

The anticipated base salary range for this role is $85,000 to $115,000 annually. Eligibility for equity grants provides ownership in Pomelo’s mission. Final compensation depends on experience, skills, and qualifications.

Equal Opportunity & Hiring Practices

Pomelo Care upholds equal employment opportunities without discrimination based on race, age, gender identity, disability, veteran status, or other protected categories. We encourage candidates from diverse backgrounds to apply.

Fraud Alert

Beware of fraudulent recruiting attempts, especially with remote roles. Pomelo Care will never request payment, software downloads, or sensitive financial information during hiring. Official contacts come only from pomelocare.com emails. If you receive suspicious communications, cease responding and verify directly with Pomelo Care’s People Operations.