IT Support Engineer 1st-Level-Service (m/w/d)

Position Overview

Geberit is a global industrial company passionate about creating opportunities, utilizing cutting-edge technologies, and fostering a collaborative environment. Join our IT Service Center team based in Pfullendorf as an IT Support Engineer providing first-level service.

Main Responsibilities

• Handle IT hotline requests via phone in both German and English and maintain detailed documentation.
• Deliver first-level support by responding to incident reports and service requests received through phone calls, emails, or ticket systems.
• Troubleshoot hardware and software problems remotely or directly at employees' workstations and install new hardware and software components.
• Assist staff in effectively using applications during daily operations.
• Identify areas for process and environment improvements and actively participate in ongoing enhancements.
• Execute minor projects within the service desk such as evaluations, rollouts, and standardizations.

Candidate Profile

• Completed vocational training as an IT specialist for system integration or a similar technical qualification with continued education in the IT field.
• Strong dedication to service with a passion for providing excellent customer support.
• Fluent German and English communication skills, both spoken and written.

Benefits Offered

• Access to company cafeteria.
• Support for a smooth onboarding process.
• Employee discounts and service offers.
• Occupational health management programs.
• Flexible working time arrangements.
• Extensive training opportunities and assignments abroad.
• Comprehensive retirement and insurance benefits.