IT Executive - IT & Infrastructure

Job Summary

Healthians is urgently seeking an experienced IT Executive to join their team on-site in Sector 62, Noida. This role involves spearheading IT operations within a call center setup, ensuring seamless infrastructure management, user support, and uninterrupted system functionalities. The position requires availability for rotational shifts and adherence to a 6-day workweek.

Key Responsibilities

• Deliver tier 1 and tier 2 technical assistance for desktop computers, laptops, printers, and related hardware components.
• Identify, troubleshoot, and resolve issues pertaining to hardware, software, network, and system configurations.
• Install, set up, and maintain Windows and Linux operating systems.
• Administer user accounts, including setting permissions and managing access controls accurately.
• Facilitate seamless onboarding and offboarding processes for employees from an IT perspective.
• Provide support for dialer platforms, softphones, IP telephony devices like headsets, and related call center communication tools.
• Ensure CRM and application availability and accessibility for call center agents.
• Troubleshoot and resolve VoIP, SIP, PRI, and call routing related issues promptly.
• Liaise with telecom carriers and internet providers to manage and resolve technical disruptions.
• Minimize downtime during operational hours to maintain consistent productivity.
• Oversee LAN, WAN, Wi-Fi networks, switches, routers, and firewall devices to ensure optimal functioning.
• Conduct regular system health checks and perform preventative maintenance tasks.
• Manage and administer services including Active Directory, firewall configurations, and VPNs.
• Monitor internet bandwidth usage and uptime to maintain connectivity standards.
• Compile daily reports on IT infrastructure health and document incidents comprehensively.
• Coordinate vendor activities for annual maintenance contracts, procurement, and repair services.
• Support IT auditing procedures and ensure adherence to compliance standards.

Candidate Profile & Requirements

• Minimum 3 to 4 years of experience managing IT operations in a call center or BPO environment, ideally supporting over 100 users.
• Sound understanding of Windows operating systems, network frameworks, and hardware troubleshooting techniques.
• Familiarity with IP telephony, dialer systems, CRM platforms, and call center infrastructure essentials.
• Basic knowledge of Active Directory services, DNS, DHCP, and VPN setup and management.
• Experience using monitoring platforms such as Zabbix, Grafana, or similar software.
• Exposure to cloud platforms like Amazon Web Services is advantageous.
• Strong communication skills and aptitude for technical problem-solving.
• Capacity to work in rotational shifts as per organizational needs.
• Educational background preferably includes a Bachelor’s degree in Computer Science, Information Technology, or related disciplines.
• Certifications such as CCNA, MCSA, ITIL, or equivalents will be an added benefit.
• Additional experience with CCTV systems, biometric devices, and access control is desirable.

Additional Information

• Location: On-site at Noida Sector 62, Delhi-NCR
• Work Schedule: 6 days per week with rotational shifts
• Remuneration: Monthly salary between INR 30,000 and INR 40,000
• Immediate joining candidates are preferred due to urgent hiring needs.