Intake Coordinator

About The Bowery Mission

The Bowery Mission is a Christian faith-based organization active since the 1870s, dedicated to serving individuals facing homelessness, hunger, and poverty. Located in New York, it provides essential aid and builds transformative communities among men, women, children, and families to overcome adversity and thrive.

Role Overview

The Intake Coordinator at the Tribeca Campus is integral to the Choose Help team, delivering faith-informed clinical support that encourages shelter residents to pursue quality, comprehensive care and achieve personal goals. This role supports social workers by coordinating care and managing short-term cases, collaborating with Ambassadors to connect guests to resources, and facilitating referrals to maintain a robust continuum of care both internally and externally.

Primary Responsibilities

• Establish trusting relationships that nurture guests' motivation for positive change and goal attainment.
• Link guests with internal residential programs and external viable support systems.
• Manage a caseload and provide general assistance to guests.
• Hold regular meetings to reassess guests' needs, facilitate resource connections, and track referrals.
• Help schedule appointments, assist with transportation, and prioritize guest efforts.
• Lead or organize wellness and life skills groups at the Day Center focused on topics like emotional health and goal setting.
• Work with Choose Help staff on various operations including front desk tasks, Day Center activities, guest check-ins, and responses to inclement weather.
• Maintain accurate and timely guest records, including attendance and incident reports, adhering to data integrity and confidentiality protocols.

Requirements

• Commitment to and alignment with the organization's Statement of Faith.
• Minimum of two years’ experience in ministry, nonprofit, or human services roles supporting managers or specialists.
• Bachelor’s degree in Social Work, Psychology, Human Services, or equivalent education and experience.
• Knowledge of case management basics and administrative procedures.
• Competence in using Office software and upholding confidentiality standards.

Preferred Qualifications

• Certification in Mental Health First Aid.
• Certification in Non-violent Crisis Intervention.
• Experience with Motivational Interviewing and Trauma-informed Care.
• First Aid/CPR certification.
• Training in Naloxone Administration.

Schedule and Compensation

This position requires working Tuesday through Saturday from 10:00 AM to 6:30 PM, with Sundays and Mondays off. The hourly wage is $26.44.

Additional Information

Due to the volume of applications, only candidates meeting the qualifications will be contacted for interviews. The organization deeply values all applicants’ interest.